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This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.

1.

What is the best way to retrieve matching rows from two tables?

Answer»

The best way to retrieve matching rows from two tables is using an inner join. It will return records that have the same value in both tables.

Syntax: 

SELECT columns FROM table1 INNER JOIN table2ON table1.column = table2.column;

Example: LET's take two tables called InterviewBit and Scaler. The first table, called InterviewBit, contains the following data.

Employee_IdNameDateofJoiningProfile
01Gourav2 December 2021Content Writer
02Ayush19 October 2020Digital Content Strategies
03Ritesh25 August 2020Marketing Manager
04Sonal12 June 2019Software Developer
05Adil1 June 2022Lead Content Strategist

The second table, called Scaler, contains the following data.

Employee_Id Contact_NoAge
01946746342123
03746546307124
04930097343525
05808820421122
06703520853325

SQL Statement:

SELECT InterviewBit.Employee-Id, InterviewBit.name, Scaler.Contact_NoFROM InterviewBit INNER JOIN ScalerON InterviewBit.Employee-Id=Scaler.Employee-Id;

Output:

Employee_IdNameContact_No
01Gourav9467463421
03Ritesh7465463071
04Sonal9300973435
05Adil8088204211

As seen in the output, the SQL query returns all rows from the InterviewBit and Scaler tables where Employee_Id values match in both tables.

Conclusion

Application Support Engineers are technical professionals responsible for resolving software application errors within an organization and ensuring optimal application performance at the company. In particular, for businesses with a digital presence, application support engineers are an essential component of customer service and customer service has a tremendous impact on a business's reputation. Companies are therefore eager to hire qualified applications engineers and analysts to join their IT and customer service departments.

Application Support Interview QUESTIONS, like those listed above, are quick and INSIGHTFUL, and they PROVIDE a wealth of INFORMATION that is vital to the interview process. Hopefully, we have clarified your doubts and guided you in the right direction. Wishing you good luck.

Additional Interview Preparation Resources

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2.

What do you mean by SQL join statements?

Answer»

In SQL, join STATEMENTS combine data from multiple tables BASED on a common field between them. Any time there are two or more tables listed in a SQL statement, a SQL JOIN is performed. Among the DIFFERENT types of joins are:

  • INNER JOIN: It will return records that have the same value in both tables. In this case, it would return records where TABLE1 and table2 intersect. Below is a visual representation of the same.
  • LEFT (Outer) JOIN: It will return all records from the left-hand table, along with matched records from the right-hand table. It would return all records from table1 (left-hand table) and only those records from table2 (right-hand table) that intersect with table1. Below is a visual representation of the same.
  • RIGHT (Outer) JOIN: It will return all records from the right-hand table, along with matched records from the left-hand table.  It would return all records from table2 (right-hand table) and only those records from table1 (left-hand table) that intersect with table2. Below is a visual representation of the same.
  • FULL (Outer) JOIN: It will return all records from both left-hand and right-hand tables. It would return all rows from both the left-hand table (table1) and right-hand table (table2) with NULL values in place wherever the join condition is not satisfied. Below is a visual representation of the same.
3.

Is there a way to resolve the P1 issue? How should we proceed if two P1 issues occur at the same time?

Answer»

The P1 status indicates a complete outage / significant traffic impact. It involves any failure of IT services that will lead to immediate and severe consequences in TERMS of corporate IMAGE, financial losses, or loss of accreditation. For example, an entire website might be down or a critical infrastructure component may be down or its performance has been impacted. 

It is always critical to have the names and contacts of dependent services accessible so that they may be contacted right away in case of a P1 emergency. To RECTIFY any issues, you must examine all configurations, and databases, and troubleshoot them appropriately. If TWO P1 issues occur at the same time, you must prioritize them. In that case, you should inform higher management and request quick resource allocation if both issues have the POTENTIAL to affect business operations.

4.

What steps did you take to handle the difficult customer requests?

Answer»

SUPPORT analysts are primarily RESPONSIBLE for prioritizing work based on business impact. It's important to give the highest priority to customer REQUESTS that have a significant impact on our business. We should resolve the issue first, and then log it into the issue MANAGEMENT SYSTEM.

5.

What was your approach to handling an urgent issue when the customer requested it? How were you able to manage it in time to resolve it?

Answer»

In any organization, "the customer is king." That means some time MUST be allocated to DEALING with customer ISSUES. You never know what the customer might ask you. It might be an ad-hoc ISSUE. Nevertheless, we should resolve the issue first, and then LOG it into the issue management system. It will show your efforts and time spent on customer issues.

6.

What command is used to list files or folders in alphabetical order in UNIX?

Answer»

By USING the LS command, you can list down the current DIRECTORY’s content LIKE files and folders.

Syntax: 

ls [OPTIONS] [FILES]

With no arguments and no options, ls displays a list of all files in the current working directory:

Examples:

  • List the names of the files in your current directory alphabetically
  • Command
gourav@localhost:~$ ls

Output

cache db empty games lock log mail opt spool tmp

Files are arranged in alphabetical order across as many columns as your terminal can accommodate.

  • To view all information about a files/directory
  • Command
gourav@localhost:~$ ls -l

Output

drwxr-xr-x 6 linuxer USERS 1824 Jun 9 16:46 sabon-rw------- 1 linuxer users 1064 Oct 28 14:35 music-rw------- 6 linuxer users 5119 Apr 28 16:00 splus2-rw-r--r-- 3 linuxer users 9853 Dec 27 11:14 ssh_known-rw-r--r-- 1 linuxer users 4231 Apr 21 15:23 swlist.out-rw-r--r-- 1 linuxer users 94031 Sep 14 16:07 tarnti.zip
7.

In Unix, how do you switch from one user account to another?

Answer»

Switching between user accounts is accomplished by using the SU (Substitute User or Superuser) command. With the su command, you can execute functions or commands with another user's PRIVILEGES or as a DIFFERENT user, by default the root user. When running su, you must enter the password of the user you want to switch to.

Syntax

su [OPTIONS] [USER [ARGUMENT...]]

Without any options, su will run an interactive shell as a superuser (root).

Example: 

GOURAV@localhost:~$ su madhuPassword: m1234madhu@localhost:~$

Upon EXECUTION of su, it will ask for the password of the target user. If authenticated, it will GRANT access to the target user's account, as well as any files and directories the target user has access to.

8.

Can you explain (.) and (..) in Unix?

Answer»
  • Current directory (.): In Unix, (.) DENOTES the current directory. Using the COMMAND "cd ." (with a space between cd and dot), you will remain where you are.
  • Parent directory (..): In Unix, (..) denotes the parent of the current directory. Using the command "cd.." or "cd .." (with a space), you move the directory BACK to ONE directory. This is also known as moving to the parent directory. For instance, if you're in the /home/gourav directory, using the "cd.." command takes you back to the home directory.
gourav@scaleracademy:~$ pwd/home/gourav/localgourav@scaleracademy:~$ cd ../home/gourav
9.

In Unix, can we delete multiple files at the same time? If yes, then how?

Answer»

YES, we can delete multiple files at once in Unix. The rm command (short for remove) is a command USED in Unix and Unix-like systems to delete or remove files, directories, or symbolic LINKS from FILE systems. Like other commands, rm has options that specify how it should behave. Some of the options are as follows:

  • rm -i: It asks for CONFIRMATION before deleting a file.
  • rm -f: It ignores non-existing files and overrides any confirmation prompts.
  • rm -r: It removes or deletes directories along with their contents recursively.

Syntax (to delete multiple files at once):

$ rm filename1 filename2 filename3
10.

Explain why Unix is important in an application support job.

Answer»

Among the most commonly used and most secure operating systems in application development and deployment is Unix. 90% of applications run on UNIX SERVERS because of their security. It is SIMPLE, stable, has better scalability, supports multi-user and multi-tasking FUNCTIONALITY, as well as being used in all forms of computing systems such as desktops, laptops, and servers. Therefore, having a good knowledge of Unix WOULD be helpful.

11.

How do you represent comments in Oracle?

Answer»

In a SQL statement, a comment can be inserted between keywords, parameters, or punctuation marks. To add a comment to your SQL statement in Oracle/PLSQL, you have two options.

  • Single Line comment (--): In your SQL statement, you can begin the comment with two HYPHENS (--) at the END of the line and proceed with the comment text. Comment text cannot go beyond one line. The comment MUST be terminated with a line break.
    • Syntax: 
-- CommentText
  • Multi-line comment (/* */): In your SQL statement, you can begin the comment with a SLASH and an asterisk (/*) at the end of the line and proceed with the comment text. Comment text may span multiple lines, i.e., it can go beyond one line. The comment must be terminated with an asterisk and a slash (*/). There is no need to separate the opening and closing CHARACTERS with a space or a line break.
    • Syntax: 
/* Comment text  ... */
12.

What tools do you use to successfully perform your duties as an Application Support Specialist?

Answer»

In application support, there are SEVERAL tools for tracking and managing ISSUES, and therefore, an application support ENGINEER must have extensive knowledge of these tools. These tools may include:

  • IT management software
  • Complex COMPUTER systems
  • Telecommunications systems
  • Photocopier machine and printers
13.

Describe your daily routine as an application support engineer.

Answer»

Day-to-day RESPONSIBILITIES of an application SUPPORT ENGINEER include:

  • Attend scheduled meetings with other IT professionals so they can discuss certain issues that have arisen and those that need to be addressed. 
  • Managing application issues and fixing system problems. 
  • Resolve technical issues as soon as possible. 
  • Track issue triage as troubleshooting progresses.
  • Provide training to different teams within the organization.
  • Prepare and MAINTAIN service REPORTS.