What was your approach to handling an urgent issue when the customer requested it? How were you able to manage it in time to resolve it?

What was your approach to handling an urgent issue when the customer r

1.	What was your approach to handling an urgent issue when the customer requested it? How were you able to manage it in time to resolve it?
Answer» In any organization, "the customer is king." That means some time MUST be allocated to DEALING with customer ISSUES. You never know what the customer might ask you. It might be an ad-hoc ISSUE. Nevertheless, we should resolve the issue first, and then LOG it into the issue management system. It will show your efforts and time spent on customer issues.