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Is there a way to resolve the P1 issue? How should we proceed if two P1 issues occur at the same time? |
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Answer» The P1 status indicates a complete outage / significant traffic impact. It involves any failure of IT services that will lead to immediate and severe consequences in TERMS of corporate IMAGE, financial losses, or loss of accreditation. For example, an entire website might be down or a critical infrastructure component may be down or its performance has been impacted. It is always critical to have the names and contacts of dependent services accessible so that they may be contacted right away in case of a P1 emergency. To RECTIFY any issues, you must examine all configurations, and databases, and troubleshoot them appropriately. If TWO P1 issues occur at the same time, you must prioritize them. In that case, you should inform higher management and request quick resource allocation if both issues have the POTENTIAL to affect business operations. |
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