2274 + Interview Questions in Business Studies Page 34 InterviewSolution

1651.	Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)
Answer» Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

1651.

Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

Answer»

Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls.

(i) Is Miss R an effective leader? Explain with help of an example.

(ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.)

(iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

1652.	How are remittances by NRIs helpful in tackling BoP deficit?
Answer» How are remittances by NRIs helpful in tackling BoP deficit?

1653.	Which of the following statement best describes the principle of 'Division of work'.
Answer» Which of the following statement best describes the principle of 'Division of work'.

1654.	A company has planned its sales for the year 2014-2015. Name the type of plan.
Answer» A company has planned its sales for the year 2014-2015. Name the type of plan.

1655.	"Planning provides basis of control". Explain.
Answer» "Planning provides basis of control". Explain.

1656.	`Controlling provides direction to all activities and efforts for achieving organisational goals'. Which importance of controlling is referred here? Discuss it briefly.
Answer» `Controlling provides direction to all activities and efforts for achieving organisational goals'. Which importance of controlling is referred here? Discuss it briefly.

1657.	Consumer protection is important for businessman because it ___ .
Answer» Consumer protection is important for businessman because it ___ .

1658.	As per the passage, it would be better in the interest of the company –
Answer» As per the passage, it would be better in the interest of the company –

1659.	A company wants to modify its existing product in the market due to decreasing sales. You can imagine any product about which you are familiar. What decisions/steps should each level of management take to give effect to this decision?
Answer» A company wants to modify its existing product in the market due to decreasing sales. You can imagine any product about which you are familiar. What decisions/steps should each level of management take to give effect to this decision?

1660.	How do banks play an important role in the economy of India? Explain.
Answer» How do banks play an important role in the economy of India? Explain.

1661.	There are so many problems in integration where we can solve it by using many methods. But there are also other problems which can only be solved using a particular method. I get confused when I see the problem as to how I should solve it. Is there any way through which we can make out which method should be used to solve the problem. Or is practice the only way of attaining that mastery???
Answer» There are so many problems in integration where we can solve it by using many methods. But there are also other problems which can only be solved using a particular method. I get confused when I see the problem as to how I should solve it. Is there any way through which we can make out which method should be used to solve the problem. Or is practice the only way of attaining that mastery???

1662.	What is the advantage of registering a trademark?
Answer» What is the advantage of registering a trademark?

1664.	As a responsible consumer what mark or printed alphabets words will you look for that reflects the quality of a juice packet purchased by you?
Answer» As a responsible consumer what mark or printed alphabets words will you look for that reflects the quality of a juice packet purchased by you?

1667.	Write a short note on budgetary control as a technique of managerial control.
Answer» Write a short note on budgetary control as a technique of managerial control.

1670.	A sales person is asked to finalize a deal with customer. The marketing manager allows him to give a discount of up to 15% but the Finance Manager allows him to give discount of upto 35%. Which principle is violated here?
Answer» A sales person is asked to finalize a deal with customer. The marketing manager allows him to give a discount of up to 15% but the Finance Manager allows him to give discount of upto 35%. Which principle is violated here?

1669.	Which of the following is not an internal source of recruitment?
Answer» Which of the following is not an internal source of recruitment?

1672.	Q86) Which of the following statement is incorrect?
Answer» Q86) Which of the following statement is incorrect?

1674.	Deepak Shah purchased a car for 19 Lakhs from an automobile company and found its engine defective. Despite many complaints, the defect was not rectified. He filed a case in the District Forum but he was not satisfied with the orders of the District forum and decided to appeal. Which right did he exercise? Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next highest authority. Explain the process.
Answer» Deepak Shah purchased a car for 19 Lakhs from an automobile company and found its engine defective. Despite many complaints, the defect was not rectified. He filed a case in the District Forum but he was not satisfied with the orders of the District forum and decided to appeal. Which right did he exercise? Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next highest authority. Explain the process.

1675.	How does consumer awareness protect consumers from exploitation?
Answer» How does consumer awareness protect consumers from exploitation?

1676.	What role does the government play in generating employment opportunities?
Answer» What role does the government play in generating employment opportunities?

1677.	Many companies also ask their employees to sign a ___ agreement or a confidentiality agreement. Such an agreement legally prevents the employee from sharing privileged information about the company to outsiders.
Answer» Many companies also ask their employees to sign a ___ agreement or a confidentiality agreement. Such an agreement legally prevents the employee from sharing privileged information about the company to outsiders.

1678.	According to the writer, the top managers send for the outside experts to put things right as-
Answer» According to the writer, the top managers send for the outside experts to put things right as-

1679.	Give a model of a formal communication system that the company can follow. Identify the barriers in this model, how can they be removed?
Answer» Give a model of a formal communication system that the company can follow. Identify the barriers in this model, how can they be removed?

1681.	Financial management is associated with inflow and outflow of money. Do you agree? If yes, how?
Answer» Financial management is associated with inflow and outflow of money. Do you agree? If yes, how?

1683.	What is meant by 'recruitment'? Explain any five external sources of recruitment of employees.
Answer» What is meant by 'recruitment'? Explain any five external sources of recruitment of employees.

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How are remittances by NRIs helpful in tackling BoP deficit?

Which of the following statement best describes the principle of 'Division of work'.

A company has planned its sales for the year 2014-2015. Name the type of plan.

"Planning provides basis of control". Explain.

`Controlling provides direction to all activities and efforts for achieving organisational goals'. Which importance of controlling is referred here? Discuss it briefly.

Consumer protection is important for businessman because it ___ .

As per the passage, it would be better in the interest of the company –

A company wants to modify its existing product in the market due to decreasing sales. You can imagine any product about which you are familiar. What decisions/steps should each level of management take to give effect to this decision?

How do banks play an important role in the economy of India? Explain.

What is the advantage of registering a trademark?

The highest level need in the need Hierarchy of Abraham Maslow Safety need Belongingness need Self-actualisation need Prestige need

As a responsible consumer what mark or printed alphabets words will you look for that reflects the quality of a juice packet purchased by you?

Write a short note on budgetary control as a technique of managerial control.

What is the importance of staffing function in today's environment?

Which of the following is not an internal source of recruitment?

A sales person is asked to finalize a deal with customer. The marketing manager allows him to give a discount of up to 15% but the Finance Manager allows him to give discount of upto 35%. Which principle is violated here?

Discuss the following techniques of scientific work study. (i) Time Study (ii) Motion Study (iii) Fatigue Study (iv) Method Study (v) Simplification and Standardisation of Work.

Q86) Which of the following statement is incorrect?

What is communication?

How does consumer awareness protect consumers from exploitation?

What role does the government play in generating employment opportunities?

Many companies also ask their employees to sign a ___ agreement or a confidentiality agreement. Such an agreement legally prevents the employee from sharing privileged information about the company to outsiders.

According to the writer, the top managers send for the outside experts to put things right as-

Give a model of a formal communication system that the company can follow. Identify the barriers in this model, how can they be removed?

Grouping of activities on the basis of product lines is a part of (a) Delegated organisation (b) Divisional organisation (c) Functional organisation (d) Autonomous organisation

Financial management is associated with inflow and outflow of money. Do you agree? If yes, how?

What is meant by 'recruitment'? Explain any five external sources of recruitment of employees.

The employees of Manav Ltd, have formed a dramatic group for their recreation. Identify the type of organisation.

Grapevine is an ___ communication.

Clarify the terms efficiency and effectiveness.

The employees of Manav Ltd., have formed a dramatic group for their recreation. Identify the type of organisation and states the features of informal organisation.

Naman, a leader of XLA group allows his subordinates to take an active part in decision-making and he also listens to the grievances and suggestions of subordinates. Identify the style of leadership highlighted in the case and state some of its advantages.

Higher dividend per share is associated with:

___ is the person who maintains public relations.

HCL Company's finance manager has decided to retain its entire profit to meet financial requirement for its growth. Name the type of decision involved?

Higher debt equity ratio (Debt/Equity) results in Equity

What should I take with PCM stream in 11th like economics of computers? I have interest in both but I am very much confused.

Maan and Shaan Ltd. is manufacturing baby bottles and has separate departments of production, sales, and finance. Which type of sturcture you would suggest to them and state some of its advantages?

___ is the process of translating the encoded message into the effective language by the receiver.

What are the principles a manager must consider while dealing with deviation effectively?

Differentiate between transfer and promotions.

1684.	The employees of Manav Ltd, have formed a dramatic group for their recreation. Identify the type of organisation.
Answer» The employees of Manav Ltd, have formed a dramatic group for their recreation. Identify the type of organisation.

1685.	Grapevine is an ___ communication.
Answer» Grapevine is an ___ communication.

1686.	Clarify the terms efficiency and effectiveness.
Answer» Clarify the terms efficiency and effectiveness.

1687.	The employees of Manav Ltd., have formed a dramatic group for their recreation. Identify the type of organisation and states the features of informal organisation.
Answer» The employees of Manav Ltd., have formed a dramatic group for their recreation. Identify the type of organisation and states the features of informal organisation.

1688.	Naman, a leader of XLA group allows his subordinates to take an active part in decision-making and he also listens to the grievances and suggestions of subordinates. Identify the style of leadership highlighted in the case and state some of its advantages.
Answer» Naman, a leader of XLA group allows his subordinates to take an active part in decision-making and he also listens to the grievances and suggestions of subordinates. Identify the style of leadership highlighted in the case and state some of its advantages.

1690.	Higher dividend per share is associated with:
Answer» Higher dividend per share is associated with:

1691.	___ is the person who maintains public relations.
Answer» ___ is the person who maintains public relations.

1692.	Sunita was suffering from hair loss problem. She wanted a hair oil which would help her with this problem. She went to a departmental store and picked up Sun's 'Hair grow' oil with a tagline 'Bhulo Balo Ka Girna'. Then she read the price, read the instructions for use, its expiry date, and other details. What element of marketing helped her make the choice?
Answer» Sunita was suffering from hair loss problem. She wanted a hair oil which would help her with this problem. She went to a departmental store and picked up Sun's 'Hair grow' oil with a tagline 'Bhulo Balo Ka Girna'. Then she read the price, read the instructions for use, its expiry date, and other details. What element of marketing helped her make the choice?

1693.	HCL Company's finance manager has decided to retain its entire profit to meet financial requirement for its growth. Name the type of decision involved?
Answer» HCL Company's finance manager has decided to retain its entire profit to meet financial requirement for its growth. Name the type of decision involved?

1694.	Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure with main four functions- Production, Marketing, Finance and Human Resource. As the demand for the product grew, the company decided to hire more employees. Identify the concept which will help the Human Resource Manager in deciding the actual number of persons required in each department.
Answer» Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure with main four functions- Production, Marketing, Finance and Human Resource. As the demand for the product grew, the company decided to hire more employees. Identify the concept which will help the Human Resource Manager in deciding the actual number of persons required in each department.