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No, Sonika cannot appeal now as the appeal has to be filed within 30 days of passing of the order by the district forum.

A student can play an active role in bringing out an awareness campaign on ‘Consumer Protection’.

1. Special assemblies, can organised to show’ the display of consumer rights and responsi-bilities 

2. When school organises any exhibilion the commerce students can put a stall and give demonstration on responsibilities of a consumer, 

3. The Biology and Chemistry laboratories can be used for testing adulterated goods. (e.g milk, paneer, spices etc). 

4. Essay writing competitions, debate competition and quiz can be organised to promote the aw;areness on consumer protection, 

5. Encourage students to boycott goods/eatables which are adulterated or defective in school canteen. 

6. To set up voluntary complaint centre for consumer guidance and counseling,

Consumer Rights 

1. Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health. 

2. Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.

3. Right to Choose : The consumer has the freedom to choose from a vanety of products at competitive prices. 

4. Right to be Heard : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods õr services.

World consumer rights day is observed on March 15.

• Right to be Heard: 

The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services.

• Right to seek Redressal: 

The consumer has a right to get relief in case the product or service falls short of his expectations.

• Right to Consumer Education: 

The consumer must be educated about the rights and remedies available under different laws.

• Right to Safety
• Right to be Informed
• Right to Choose
• Right to be Heard
• Right to seek Redressal
• Right to Consumer Education

The appeal can be made within 30 days of the judgment to the Supreme Court for re-examining the case.

Right to be informed which states that a consumer has a right to have complete information about the product he intends to buy such as, ingredients, date of manufacture, price, quantity etc.

                              Or

Right to be heard which states that a consumer has right to file a complaint and to be heard in case of dissatisfaction with a product or a service.

Consumer Rights

1. Right to Safety: 

The consumer has a right to be protected against goods and services which are hazardous to life and health.

2. Right to be Informed :

The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.

3. Right to Choose:

The consumer has the freedom to choose from a variety of products at competitive prices.

4. Right to be Heard :

The consumer has a right to file a complaint to be heard in case of dissatisfaction with goods or services.

Right to safety which states that the consumer has a right to be protected against goods and services which are hazardous to life and those which do not conform to the safety norms.

                         Or

Right to seek redressal which states that a consumer has right to get relief such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer in case the product or service falls short of his expectations.

The appeal should be made to State Level Commission within 30 days of the of the district forum.

State Commission

 He can appeal before the state commission within 30 days of the passing the order. 

1. Consumer Protection Act, 1986. 

2. Importance of Consumer Protection Act

a. From Consumers’ point of view:

• It is necessary to educate the customers about their rights.
• Consumers need to be organised in the form of consumer organisations which would take care of their interests.
• To protect the consumers from unscrupulous, exploitative and unfair trade practices. 

b. From the Point of View of Business:

• Business firms should aim at long term profit maximization through customer satisfaction. 
• Business organisations use resources which belong to the society. 
• A business has social responsibilities towards various interest groups. 
• It is the moral duty of any business to take care of consumer’s interests and avoid any form of their exploitation. 
• A business engaging in any form of exploitative trade practices would invite government intervention or action.

Right to be informed/Right to be heard.

Right to be informed: It refers to that right of consumer which states that a consumer has a right to have complete information on the basis of which he decides to buy goods or services. Such information relate to quality, purity, potency, standard, date of manufacture, method of use, etc. of the commodity.

OR

Right to be heard: It refers to that right of consumer which states that a consumer has a right to file a complaint and to be heared in case of dissatisfaction with a product or a service.

Consumer Rights: 

1. Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health. 

2. Right to be Informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. 

3. Right to Choose: The consumer has the freedom to choose from a variety of products at competitive prices. 

4. Right to be Heard: The consumer has a right to le a complaint and to be heard in case of dissatisfaction with goods or services.

5. Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations.

6. Right to Consumer Education: The consumer must be educated about the rights and remedies available under different laws.

Ways and Means of Consumer Protection 

1. Self Regulation by Business: 

Many firms have set up their customer

service and grievance cells to redress the problems and grievances of their consumers. 

2. Business Associations: 

The Associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCl) and Confederation of Indian Industries (CII) have laid down their code of conduct for their members in their dealings with the customers.

service and grievance cells to redress the problems and grievances of their consumers.

2. Business Associations: 

The Associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCl) and Confederation of Indian Industries (CII) have laid down their code of conduct for their members in their dealings with the customers.

3. Consumer Awareness:

 A consumer, who is well informed about his rights, responsibilities and the reliefs available to him, would be in a position to raise his voice against any unfair trade practices or unscrupulous exploitation.

4. Consumer Organisations:

Consumer organisations play an important role in educating consumers about their rights and providing protection to them.

5. Government: 

The government can protect the interests of the consumers by enacting various legislations.

Right to Safety: It states that a consumer has the right to safety against such goods and services as are hazardous to his health, life and property.

OR

Right to Seek Redressal: It states that a consumer has the right to be compensated against unfair trade practices of the seller.

State Commission.

No, Sonika cannot appeal now as the appeal has to be filed within 30 days of passing of the order by the District Forum.

(a) Yes 

(b) Consumer:

Under the Consumer Protection Act, a consumer is defined as: 

(a) Any person who buys any goods for a consideration. 

(b) Any person who hires or avails of any service, for a consideration.

Right to consumer education.

Consumer Protection Act 1986

He cannot appeal to any other higher authority as only those matters which have been directly filed in the National Commission and where the value of goods and services in question along with the compensation claimed exceed Rs.1 crore are appealable before Supreme Court.

Consumer Protection Act was 1986 year .

Right to Consumer Education.

1 July 1987 provisions of consumer Protection Act come into force.

Consumer Protection Act was passed in the year 1986.

Electrical goods

Within 3 months

Eco friendly products

False.ISI is the certification mark on electrical goods and FPO mark is for food products.

1. To protect the consumers against products that are unsafe to health and hygiene. 

2. To protect the consumer against deceptive and unfair trade practices and to provide him with ad-equate means to get his grievance redressed. 

3. To prevent abuse of monopoly position.

F.P.O. mark used is case of food products.

The correct answer is ISI mark.

The correct answer is FPO mark.

Some of the quality certification marks are:

(i) FPO: It contains specification and quality control requirements regarding the production and marketing of processed fruits and vegetables, sweetened aerated water and synthetic syrups.

(ii) ISI: On consumer durable products or electronic products.

(iii) Hallmark: BIS certification scheme gold jewellery items.

(iv) Earthern pitcher: For labelling environment friendly products.

(v) AGMARK: It is 'A grade' standard for agricultural commodities and livestock products.

(vi) WOOL MARK: It signifies 100% pure wool.

Public Interest Litigation (PIL)

ISI mark is used in case of electrical goods.

Nita should look for Hallmark on gold ring.

Hallmark can he be sure about the quality of the jewellery.

Hallmark on the jewellery

Priya should look for FPO mark on the packet of juice.

Correct option is (C) Consumer Co-ordination Council

State Commissions have been established under the Consumer Protection Act for the redressal of various consumer grievances. A State Commission works at the state level and comprises a president and one or more members, one of whom is always a woman. A consumer can file a complaint in the appropriate State Commission in case the value of the goods or services in question is more than Rs 20 lakhs but less than Rs 1crore. Also, an aggrieved consumer not satisfied with the judgement of the lower forum (District Forum) can file an appeal before the State Commission.

Consumer Protection refers to protection of physical, economic, other interest of consumer from exploitation by the business community.

State Forum – Exceeding 20 Lakhs less than 1 crore

Nowadays, consumer organisations and non-governmental organisations (NGOs) play an important role in protecting and promoting consumers’ interests. Some of the important NGOs and consumer organisations include; Consumer Coordination Council, Common Cause, Consumer Protection Council, Consumers’ Association and Mumbai Grahak Panchayat. 

Some of the functions performed by these organisations for consumer protection are as follows: 

i. Educating consumers - NGOs and consumer organisations organise various training programmes and workshops to educate consumers about their rights and responsibilities. 

ii. Publishing journals - In addition to training programmes and seminars, they also spread awareness through journals and periodicals. Journals and other publications provide knowledge about consumer problems, legal remedies available and other such matters. 

iii. Providing legal assistance - They also provide legal assistance and aid to the consumers and help them in seeking redressal. 

iv. Testing quality of products - They carry out quality tests for various products in laboratories and publish the results. Such results help the consumers in making informed decisions. 

v. Taking initiatives - They not only encourage consumers to register complaints but also take initiatives in filing cases in the general interest of the public.

To protect the consumer from malpractices.

Consumer protection act was enacted in the year 1986.