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This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Give the constitution of the District Consumer Disputes Redressal Forum under the Consumer Protection Act, 1986. |
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Answer» District Forum The Consumer Disputes Redressal Forum, better known as District Forum is the first stage of courts at the bottom of the hierarchy of the consumer redressal courts. The sections 10 to 15 of the Consumer Protection Act, 1986 deal with this forum.Section 10(1) of the Act deals with the composition of the District Forum. The important aspects of this Act involve:There is a President with the qualification of a District judge. Apart from the President, there are two other members, one being a woman.These members are to be chosen based on three grounds.They must be at least 35 years of age, they must have a degree from a recognized university and they must have at least 10 years of experience in law, economics, commerce and so on. The above appointments have certain disqualifications: A convict sentenced to imprisonment which breaches moral conduct according to the State Government An insolvent A person of an unsound mind according to a competent court One removed from a government job or a government controlled corporate job A person with such financial interest that will create a prejudice in his functions as a member. |
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| 2. |
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible lables are soon made available. State with consumer right which Manuj exercised. |
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Answer» Right to be informed which states that a consumer has a right to have complete information about the product he intends to buy such as ingredients, date of manufacture, price, quantity etc. or Right to be heard which states that a consumer has right ot file a complaint and to be heard in case of dissatisfaction with a product or a service. |
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| 3. |
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdraw from the market and new packets with legible labels are soon made available. State the consumer right which Manuj exercised. |
| Answer» Right to seek redressal | |
| 4. |
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manuj excercised. |
| Answer» Right to seek redressal. | |
| 5. |
Give any one relief available to a consumer who suffers due to consumption of an expired date medicine. |
| Answer» To get the price refund for the deficient product. | |
| 6. |
On the eve of Diwali, Ravi purchased two kilograms of sweets from Nandan Sweets. On consumption of sweets, his wife fell sick and was to be hospitalised. Ravi wanted to file a case in the consumer forum but could not do so because he did not have any proof of buying the sweets from Nandan sweets. Name the document that Ravi could have obtained for filling the complaint in the consumer forum. |
| Answer» Correct Answer - Cash Memo. | |
| 7. |
Ahmed wants to buy an iron. As an aware customer, how can he be sure about the quality of iron? |
| Answer» Correct Answer - By ISI mark label | |
| 8. |
If you were ever cheated or exploited by a shopkeeper, share your experience in not more than 30 words. |
| Answer» I purchased a packet of orange cream biscuit from a local shopkeeper. On opening the packet, I found that the biscuits were stale and a foul smell was coming. | |
| 9. |
Bhuvan saw an advertisement in the newspaper regarding a steam iron and ordered for the purchase of the same to shopkeeper. What will be his responsibilities as a consumer so that he should not be exploited by the shopkeeper ? Write any four such responsibilities. |
| Answer» The four responsibilities which must be taken care of by Mr. Bhuvan are, refer to topic responsibilities of consumer, at page no. 505 - 506. | |
| 10. |
"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later lound out that it had non vegetarian content. Neither the advertisement the advartisement nor the packing of the product displaced that the product has non vegetarian content. Will Bhuvan be able to claim compensation, which right of the consumer is violated"? |
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Answer» Bhuvan will be able to claim the compensation as the seller has violated the right to information according to this right. Explain the consumer rights, |
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| 11. |
Aarushi buys a packet of dry cake from a cake shop without asking for the bill. The pack does not dear any information other than the name of shop. After reaching home she finds the cake to be stale. (a) Identify the consumer right that has been violated. (b) State any three responsibilities that a consumer must keep in mind while purchasing any good. |
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Answer» (i) Right to Information (ii) Consumer Responsibilities |
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| 12. |
Rama, who was a vegetarian, went to a bakery and bought a vanilla cake. On reaching home. She found that it had non-vegetarian content. Neither the advertisement nor the packaging of the product displayed that the product had non-vegetarian content. Will Raman be able to claim compensation ? Which right is violated here ? |
| Answer» Yes, Right to information. | |
| 13. |
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO, therefore decided to provide ethical, safe and odourless pest control. They showed to inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long lasting pest control. The inmates happily agreed and the pest control was carried out. It worked for a fortnight but to their dismay the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court. The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company. State any six directions that might have been issued by the court. |
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Answer» `ul("Directions that might have been issued by the court")`: (i) To remove the deficiency in service. (ii) To refund the price paid for the service provided. (iii) To pay a reasonable amount of compensation for any loss sufered by the inmates of old age home. (iv) To pay punitive damages. (v) To discontinue the unfair/restrictive trade practice and not to repeat the same in future. (vi) To pay any amount (not less than 5% of the value of the service provided) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner. (vii) To issue corrective advertisement to neutralize the effect of misleading pamphlet. (xii) To pay adequate costs to IYO. |
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| 14. |
Why should consumers use ISI marked electrical appliances ? |
| Answer» Consumer Protection. Why should a consumer look for ISI mark on electrical goods? Because it would be an assurance of such products meeting quality standards. ... Its purpose is to protect the consumers against the unfair practices of the producers and sellers. | |
| 15. |
______ is the quality certification mark used in case of food products.A. ISIB. FPOC. AGMARKD. Hallmark |
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Answer» Correct Answer - b.) FPO The FPO mark is a certification mark mandatory on all processed fruit products sold in India such as packaged fruit beverages, fruit-jams, crushes and squashes, pickles, dehydrated fruit products, and fruit extracts, following the Food Safety and Standards Act of 2006. |
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| 16. |
ISI is the quality certification mark used in case of food products. |
| Answer» Correct Answer - False | |
| 17. |
State, giving reason, whether the following statement is true or false. ISI is the quality certification mark used in case of food products. |
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Answer» False : ISI mark is a certification mark for industrial products in India. It is the most popular and recognized certification mark in Indian subcontinent. This mark ensures that the product confirms to the Indian standards mentioned by Indian Standard Institute. ISI is now known as BIS (Bureau of Indian Standards) |
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| 18. |
What is that document called which can serve as the proof of purchase made for filing a complaint aginst defective product ? |
| Answer» Cash memo is a document stating cash received for the goods sold. It is a paid bill for cash sales. An invoice is a document showing the amount due from the buyer or the debtor. It is a bill for credit sale. | |
| 19. |
What new measure is the Ministry of Consumer Affairs taking to make filing a complaint easy? |
| Answer» Online registration of complaints has been initiated by the Ministry of Consumer Affairs to make filing of complaints easy. | |
| 20. |
When can a consumer get more than one relief? |
| Answer» If the consumer court is satisfied about the genuineness of the complaint, the consumer can get more than one relief, eg., removal of defects from the product, refund of the price paid, payment of reasonable amount of compensation, etc. | |
| 21. |
What scenario of consumer protection do you foresee, when the measures proposed in the above news report are implemented? |
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Answer» The following scenario of consumer protection can be foreseen while measures proposed in the news report are implemented. (i) The filing of number of consumer complaints will increase due to ease in doing so. (ii) The status and action taken can be monitored very easily. (iii) The companies will also be more concerned not to indulge in unscrupulous activities, and take an active part in consumer protection. |
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| 22. |
An order passed by the National Commission in a matter of its original jurisdiction is appealable before the Supreme Court. What does the above statement mean? |
| Answer» Only those appeals where the value of goods and services along with the compensation claimed exceeded Rs. 1 crore and where the aggrieved party was not satisfied with the order of the National Commission, can be taken to the Supreme Court of India. | |
| 23. |
Describe briefly the features of state commission. |
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Answer» State Commission: This is set up by each state It consists of President and two members. Complains should be at least 20 lacs and exceed not more than 1 crore. The goods are sent for testing and if found defective are asked for replacement or compensation. If not satisfied can make an appeal within 30 days in front of the National Commission. |
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| 24. |
Who is consumer? |
| Answer» A consumer may be defined as a person, who buys any product or hires/avails of any service for consideration, which has been paid or promised, or partly paid and partly promised, or under any system of deferred payment. | |
| 25. |
Mention when, as a consumer you are not in a position to resolve your grievances under Consumer Protection Act. |
| Answer» As per the Consumer Protection Act, 1986, it is necessary to carry the cash memo, as it is the authentic record that purchase is made. In the absence of cash memo, one cannot settle his/her grievance. | |
| 26. |
Describe briefly the features of national commission. |
| Answer» National Commission: Consist of President and 4 members. The complaint must exceed an amount of 1 crore. The goods are sent for testing and if found defective are asked for replacement or compensation | |
| 27. |
What is BIS? |
| Answer» BIS stands for Bureau of Indian Standards. It is a seal certifying that the goods conform to the prescribed quality standard. | |
| 28. |
How do business associations act as a means of consumer protection? |
| Answer» Business associations like FIC CI and CII have set up code of conduct for their members. This code serves as the guidelines while dealing with customers and producing products of requisite quality. | |
| 29. |
How does the government protect the interest of consumers? |
| Answer» Government has enacted various laws and legislations to protect the interest of consumers. | |
| 30. |
Who is a Consumer ? |
| Answer» Any individual who purchases products or services for his personal use and not for manufacturing or resale is called a consumer. A consumer is one who is the decision maker whether or not to buy an item at the store, or someone who is influenced by advertisement and marketing. Every time someone goes to a store and buys a shirt, toy, beverage or anything else, they make a decision as a consumer.Consumer refers to any person who purchases some goods for a consideration that has been either paid or promised to pay or partly paid and partly promised, or found under any system of deferred payment and does include any user of this type of goods other than the person who purchases these types of goods for consideration paid or promised or partly paid or partly promised, or under any type of system of deferred payment when this type of use is done with the agreement of such person, and does not include a person who gets such goods for resale or for any business purpose or hires or avails of some services for a consideration which has been paid or promised or partly paid and partly promised, or under some system of deferred payment as well as includes some beneficiary of such services other than the people who ‘hire or avail of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are provided having the approval of the first described person and does not include a person who takes such services for any business purposes. | |
| 31. |
What is consumer protection? |
| Answer» Consumer protection refers to the steps taken to protect and promote the rights of consumers. Since long, consumers have been exploited in various ways, e.g. adulteration, misleading advertising, short weighing, etc. In recent years, there has been increasing awareness among consumers about their rights. | |
| 32. |
What are the salient features of consumer protection act ? |
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Answer» Salient features of consumer protection act are as follows: 1. Coverage of Items: This Act is applicable on all the products and services, until or unless any product or service is especially debarred out of the scope of this Act by the Central Government. 2. Coverage of Sectors: This Act is applicable to all the areas whether private, public or cooperative. 3.Compensatory Nature of Provisions: Many Acts have been passed for the help of consumers. Consumers enjoy the benefits of these Acts but if a consumer wishes the Consumer Protection Act can provide extra help. As a result the nature of provisions of this Act is compensating for the loss or providing extra help. Consumer is totally free to enjoy the benefits provided in the Act. 4. Group of Consumer’s Rights: This Act provides many rights to consumers. These rights are related to safety, information, choice, representation, redressal, education etc.5. Effective Safeguards: This Act provides safety to consumers regarding defective products, dissatisfactory services and unfair trade practices. So under the purview of this Act there is a provision to ban all those activities which can cause a risk for consumer. 6. Three-tier Grievances Redressal Machinery: Consumer courts have been established so that the consumers can enjoy their rights. This Act presents Three- tier Grievances Redressal Machinery: (i) At District Level-District Forum (ii) At State Level -State Commission (iii) At National Level – National Commission. 7. Time Bound Redressal: A main feature of the Act is that under this, the cases are decided in a limited time of period. 8. Consumer Protection Council: To favour consumer protection and to encourage consumer’s awareness there is a provision in this Act to establish Consumer Protection Councils. |
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| 33. |
Why is consumer Protection necessary? |
| Answer» Consumer protection is necessary because most of the consumers are not aware of their rights, responsibilities and remedies available to them. | |
| 34. |
Why is consumer protection important for a businessman? Give any one reason. |
| Answer» It is important for a businessman as it protects them from litigation. | |
| 35. |
Why is it the social responsibility of a businessman to supply standard goods to consumers? |
| Answer» As the business exists in the society, for the society, it uses resources which belong to the society. Thus, it becomes the social responsibility of a businessman to supply standard products and render services. | |
| 36. |
Which Act protects and promotes the interests of consumers? |
| Answer» Consumer Protection Act, 1986 | |
| 37. |
Enumerate the various acts passed by the government of India which help in protection of consumers interests. |
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Answer» The various Acts passed by the Government of India which help in protection of consumers interests are as follows : (a) The Consumer Protection Act ,1986 (b)The Contract Act, 1982 (c)The Sales of Goods Act ,1930 (d)The Essential Commodities Act ,1955 (e)The Agriculture Produce (grading and marking) Act ,1937 (f)The Prevention of Food Adulteration Act, 1954 (g)The Standards of Weights and Measures Act, 1976 (h)The Trade Marks Act, 1999 (i)The Competition Act, 2002 (j)The Bureau of Indian Standards Act ,1986. |
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| 38. |
Explain in brief any three means, by which a consumer can be protected. |
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Answer» Three means of consumer protection are: (i) Self-regulation by business Enlightened business firms realise that it is in their long-term interest to serve the customers well. For this, they usually set up their customer services and redessal cells. (ii) Business associations Association of trade, commerce and business like CII and FIC CI lay down the code of conduct for their members for dealing with customers. (iii) Government The government can protect the consumers interest by enacting various legislations. |
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| 39. |
Explain ways and means of consumer protection. |
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Answer» Important Ways and Means of Consumer Protections followed in India! In India large numbers of consumers are living below poverty line and large number are illiterate and unaware of their rights so consumer protection movement cannot be the same as followed by developed countries. In India it has to be a social movement wherein people of all walks of life have to play their role. Following are some ways and means of consumer protection followed in India: 1. Self Regulations by Business:Large business houses have realised that they can prosper and grow for a long period of time only by giving due importance to consumers. Socially responsible firms follow quality standards and have started customer grievances cell to attend the complaints of consumers. 2. Business Associations:Various business associations such as Federation of Indian Chamber of Commerce and Industry (FICCI) and Confederation of Indian Industry (CII) have framed a set of code of conducts which lay down guidelines for dealing with customers. 3. Consumer Awareness:It is not easy to exploit an educated and well aware consumer. Consumer must be well aware about his rights, responsibilities and relief available to him under consumer protection act. 4. Consumer Organisations:Consumer organisations play an important role in educating consumers regarding their rights, duties. These organisations also help consumer to get relief in case of exploitation. 5. Government:Government of India has framed a set of laws and legislations to protect the interests of consumers and the most important act framed by Govt, is Consumer Protection Act 1986. This act has provided three tier redressal agencies, i. e., District Forum, National Commission and State Commission. |
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| 40. |
What is Public Interest Litigation (PIL)? |
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Answer» It is the right to file suit, which is given to a member of the public by the courts through judicial activism. It can be filed in High Court or directly in the Supreme Court. It is not necessary that the petitioner has suffered some injury of his own or has had personal grievance to litigate. Public interest litigation is a right given to the socially conscious member or a public spirited NGO to espouse a public cause by seeking judicial course for redressal of public injury. Such injury may arise from breach of public duty or due to a violation of some provision of the Consitution. It is the device, by which public participation in judicial review of administrative action is assured. It is the effort of making judicial process little more democratic. |
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| 41. |
How does self-regulation by business persons help in consumer protection? |
| Answer» The business community, itself, can ensure consumer protection through self-regulation. If businessmen adopt ethical and socially desirable decisions and actions, there will be no exploitation of consumer. Trade associations and Chambers of Commerce should prescribe and enforce code of conduct among their member businessmen for this purpose. | |
| 42. |
State, how does self-regulation by business act as a means of consumer protection. |
| Answer» Big business houses have realised that their long-term interest lie in the satisfaction and welfare of the customers. Thus, they follow ethical standards and set up customer service grievances of their customers. | |
| 43. |
Consumer protection has a moral justification for business. |
| Answer» Correct Answer - True | |
| 44. |
The barriers to effective communication exist in all organizations. Explain any two measures to overcome these barriers. |
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Answer» Measures to overcome barriers to communication: (i) Clarify the ideas before communication. Senders of messages must clarify in mind what they want to communicate, i.e. purpose of the message. It should be studied in depth, analysed before conveying to the receivers. (ii) Communicate according to needs of receiver. Manager should communicate according to the education and understanding levels of subordinates. He should avoid technical jargon. |
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| 45. |
Who among the following can be President of the National Consumer Dispute Redressal Commission?A. Judge of a High CourtB. Judge of a Supreme CourtC. Lawyer of a High CourtD. Lawyer of a Supreme Court |
| Answer» Correct Answer - B | |
| 46. |
State, giving reason, whether the following statement is true or false. A complaint can to be made to a District Forum when the value of the good or service in question, along with the compensation claimed, exceeds Rs. 20 lakh. |
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Answer» False : Because, When the value of goods or service compensation claimed exceeds 20 lakh than it should have to file a case in State Commission not District Forum. |
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| 47. |
A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs. |
| Answer» Correct Answer - False | |
| 48. |
State any six responsibilities of a consumer after purchasing a product. |
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Answer» (1) Consumer must Exercise his Rights: Consumers have many rights with regard to the goods and services. They must be aware of their rights while buying. These rights are: right to safety, right to be informed, right to representation, right to seek redressal, right to consumer education, etc. (2) Cautious Consumer/Do not buys Blindly: Consumers should make full use of their reason while buying things. They should not take the seller’s words as the final truth. In other words, while buying consumer must get information regarding the quality, quantity, price, utility, etc. of goods and services. (3) Filing Complaint for the Redressal of Genuine Grievances: It is the responsibility of the consumers to approach the officer concerned in case there is some complaint about the goods purchased. A late complaint may find that the period of guarantee/ warrantee has lapsed. Sometimes, consumers ignore the deception of businessmen. This tendency encourages corrupt business practices. (4) Consumer must be Quality Conscious/Do Not compromise on Quality: Consumers should never compromise on the quality of the goods. Therefore, they should not buy inferior stuff out of greed for cheaper prices. If the consumers behave like this, there cannot be any protection for them from any quarter. It is also the responsibility of the consumers only to buy goods with the ISI, Agmark, Woolmark, FPO, etc. printed on them. All these symbols are indicative of the good quality of the goods. (5) Advertisements Often Exaggerate /Beware of False Advertisement: The sellers inform the consumers about their things through the medium of advertisement. The sellers exaggerate the quality of their goods through advertisement. Therefore, it is the responsibility of the consumers to recognise the truth of the advertisement. (6) Do Not Forget to Get Receipt and Guarantee/Warranty Card: One should always get a receipt or bill for the things purchased. In case a guarantee/warranty card is also offered by the seller, it should also be taken. In case, the goods purchased turn out to be of inferior quality or some defect appears and bothers the customers, these documents will be of great help in settling all kinds of disputes with the seller. (7) Do Not Buy in Hurry: The first important responsibility of the consumers is that they should not buy in hurry. It means that the consumers should make an estimate of the things they want to buy well in time. They should think about the things they want to buy along with their quantity required by them. They should also take in consideration the place from where to buy their things. |
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| 49. |
Government of India took the congnizance and understood the necessity of protecting the public in its purchases of gold jewellery, especially with regard to standards of fineness and the prevention of adulteration, be it deliberate or accidental. The principle obejectives of the Hallmarking Scheme are to protect the public against the fraud of adulteration and to oblige manufacturers to maintain legal standards of fineness. What is hallmarking? |
| Answer» Hallmarking is the accurate determination and official recording of the proportionate content of precious metal in gold. Hallmarks are the official marks used in many countries as a guarantee of purity or fineness of gold jewellery. | |
| 50. |
Under the Consumer Protection Act, a complaint can be filled by a consumer for a defective good and also for deficiency in service. |
| Answer» Correct Answer - 1 | |