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This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 51. |
Manav booked a flat through a private builder in Gurugram, Haryana at the cost of Rs. 4 crore. As per the terms of the contract, the builder promised to provide him with all the basic and modern amenities such as continuous electric supply, C CTV Camera, club facility, good quality of water, good security etc. Although, he was given the possession of the flat in time, the builder did not provide all the basic and common facilities which also included 3 tier security having C CTV camera coverage for each floor. Manav kept complaining to the builder after possession of the flat for non-installation of C CTV camera and other common and basic amenities as promised at the time of agreement, but the builder kept assuring him that he will do the needful and he need not worry. After a month, Manav had to travel abroad, so he left his home with his flat duly locked. But on his return, he found that his flat has been robbed and theft of Rs. 1,00,000 and jewellery worth Rs. 50 Lac had taken place. He complained to the builder that had C CTV cameras been installed, it would have been a deterrent and the theft would not have been ensured that no unwanted person would have entered the building. When Manav discussed this incident with his friend Karan, who runs a consumer association, he advised him to file a case against the builder. State any three functions highlighting the role of a consumer association. |
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Answer» Three functions performed by a consumer association are : (i) Creating awareness about consumer rights by organising training programmes, seminars and workshops. (ii) Carrying out comparative testing of consumer products in accredited laboratories and publishing the results for the general benefit. |
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| 52. |
Manav booked a flat through a private builder in Gurugram, Haryana at the cost of Rs. 4 crore. As per the terms of the contract, the builder promised to provide him with all the basic and modern amenities such as continuous electric supply, C CTV Camera, club facility, good quality of water, good security etc. Although, he was given the possession of the flat in time, the builder did not provide all the basic and common facilities which also included 3 tier security having C CTV camera coverage for each floor. Manav kept complaining to the builder after possession of the flat for non-installation of C CTV camera and other common and basic amenities as promised at the time of agreement, but the builder kept assuring him that he will do the needful and he need not worry. After a month, Manav had to travel abroad, so he left his home with his flat duly locked. But on his return, he found that his flat has been robbed and theft of Rs. 1,00,000 and jewellery worth Rs. 50 Lac had taken place. He complained to the builder that had C CTV cameras been installed, it would have been a deterrent and the theft would not have been ensured that no unwanted person would have entered the building. When Manav discussed this incident with his friend Karan, who runs a consumer association, he advised him to file a case against the builder. In context of the above case, name the right of consumer that Sooraj has adivised Suryansh to exercise. |
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Answer» The rights exercised by Sooraj are : Right to seek redressal This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumer, replacement of goods or repair of defects in the goods in order to provide satisfaction to consumers. Thus, the consumer has a right to get relief in case the product falls short of his expectation. |
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| 53. |
Some Decided Cases Under the Consumer Protection Act, a consumer can file a complaint against the manufacturers or sellers for any defective good supplied to him or any deficient services rendered to him. In Jose Philip Mamphillil vs M/s Premier automobiles Ltd. & Anr, a diesel car purchased by the appellant (consumer) was found defective. The defects in the car were not removed by the defendants (manufacturer and dealer). The Commissioner appointed by the District Forum found a large number of defects in the car. Consequently, the District Forum directed repair of car free of cost and replacement of engine. The order was upheld by the State Commission except for the direction for replacement of engine. In the case of Sashikant Krishnaii Dole vs. Shikshan Prasarak Mandali, the National Commission held that failure to amount basic safeguards in the swimming pool amounts to deficiency in service. A school owned a swimming pool and offered swimming facilities to the public on payment of a fee. The school conducted winter and summer training camps to train boys in swimming and for this purpose engaged a coach. The plaintiffs enrolled their only son for learning swimming under the guidance of the coach. It was alleged that due to the negligence of the coach, the boy drowned and died. The school denied any responsibility on its part. the coach claimed that he had considerable experience in coaching young boys is swimming. When the deceased was found to have been drowned, the coach immediately took him out of the work and removed the water from his stomach and gave him artificial respiration and thereafter took him to a doctor. The doctor advised that the boy be taken to the nearest hospital where the boy died. The State Commission held the school and the coach deficient in rendering service to the deceased. On appeal, the order was upheld by the National Commission. With reference to the above case, explain the composition, compensation and working of District forum. |
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Answer» District Forum or District Consumer Dispute Redressal Forum. (i) The State Governments are required to establish District Forum in each district. (ii) Each District Forum consists of a Chairman and two members appointed by the State Governments, one of whom should be a woman. (iii) A District Forum can receive consumer complaints, where the value of goods or services and the compensation claimed is not more than Rs. 20 lakh. (iv) The complaint can be filed by a consumer to whom goods are sold or services rendered, or any recognised consumer association. (v) On receiving the complaint, the District Forum shall refer the complaint to hte opposite party concerned and send the sample of goods for testing in a laboratory. The opposite party is the seller, manufacturer or any organisation against whom the complaint has been filed. |
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| 54. |
Some Decided Cases Under the Consumer Protection Act, a consumer can file a complaint against the manufacturers or sellers for any defective good supplied to him or any deficient services rendered to him. In Jose Philip Mamphillil vs M/s Premier automobiles Ltd. & Anr, a diesel car purchased by the appellant (consumer) was found defective. The defects in the car were not removed by the defendants (manufacturer and dealer). The Commissioner appointed by the District Forum found a large number of defects in the car. Consequently, the District Forum directed repair of car free of cost and replacement of engine. The order was upheld by the State Commission except for the direction for replacement of engine. In the case of Sashikant Krishnaii Dole vs. Shikshan Prasarak Mandali, the National Commission held that failure to amount basic safeguards in the swimming pool amounts to deficiency in service. A school owned a swimming pool and offered swimming facilities to the public on payment of a fee. The school conducted winter and summer training camps to train boys in swimming and for this purpose engaged a coach. The plaintiffs enrolled their only son for learning swimming under the guidance of the coach. It was alleged that due to the negligence of the coach, the boy drowned and died. The school denied any responsibility on its part. the coach claimed that he had considerable experience in coaching young boys is swimming. When the deceased was found to have been drowned, the coach immediately took him out of the work and removed the water from his stomach and gave him artificial respiration and thereafter took him to a doctor. The doctor advised that the boy be taken to the nearest hospital where the boy died. The State Commission held the school and the coach deficient in rendering service to the deceased. On appeal, the order was upheld by the National Commission. Also explain the compensation limits and composition of State Commission and National Commission. |
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Answer» State Commission or State Consumers Disputes Redressal Commission : (i) State Commission is set up by the State Government and its jurisdiction is restricted to the boundaries of state concerned. The State Commission shall consist of a President, who is or has been a judge of a High Court and two other members, one of whom is a woman. All the three shall be appointed by the State Government. (iii) Only those complaints can be filed, where the value of goods or services and compensation claimed is more than Rs. 20 lakh but not more than Rs. 100 lakh. The appeals against the orders of any District Forum can also be filed before the State Commission, within 30 days of passing of the order. National Commission or National Consumer Disputes Redressal Commission : (i) The National Commission is set up the Central Government. (ii) It shall consist of a President, who is or has been a judge of the Supreme Court and four other members appointed by the Central Government, one of whom shall be a woman. (iii) All complaints pertaining to those goods or services and compensation whose value is more than Rs. 100 State Commission can also be filed before the National Commission, within 30 days of passing of the order. (iv) An order passed by the National Commission is appealable before the Supreme Court. |
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| 55. |
Ramandeep moved from Meerut to Gurugram to work as an artist in television serials. On getting his first salary, he opened an account in a nearby commerical bank and also opted for ATM facility under ATM card. After a few months, he lost his ATM Card and lodged a request with the bank for furnishing a duplicate card. Consequently, he was allotted duplicate ATM Card Number but that card was not given to him. After a week, he received a SMS message on his mobile stating that sum of Rs. 15,00 has been withdrawn from his account. Since the duplicate ATM card was not given to him he brought the debit entry in the noticed of the bank. The bank assured to repay that amount to him within 15 days after investigating the issue. But, more than a month has passed since then and despite his persistent efforts the bank has not taken any action so far. So, he files a case against the bank in the district forum. The consumer court can issue a notice to the bank after being satisfied with the genuineness of the complaint and directs the bank to repay Rs. 15,000 to Ramandeep alongwith a compensation of Rs. 1,00,000. Name the rights excercised by Ramandeep in the context of the above case. |
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Answer» The rights exercised by Ramandeep are : (i) Right to be heard The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason, many enlightened business firms have set up their own consumer service and grievance cells, and help consumers in redressal of their grievances. (ii) Right to seek redressal This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumer, replacement of goods or repair of defects in the goods in order to provide satisfaction to consumer. Thus, the consumer has a right to get relief in case the product falls short of his expectation. |
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| 56. |
Aman, a degree holder in Entrepreneurship came to know about Piplantri Village located in Rajasthan, where in 2006 an initiative was started in which 111 trees are planted every time a girl child is born. To keep termited away from the trees the villagers have planted 2.5 million Aloe Vera plants around the trees. This has turned the village into an oasis, as the planting of trees led to higher water levels. Aman decided to visit the village to start a business unit, for the processing and marketing of Aloe Vera into juices, gels and other products. However, on visiting the village Aman found that the villagers were suffering exploitation at the hands of local merchants who were engaged in unscrupulous, exploitative trade practices like hoarding and black marketing of food products and also selling unsafe and adulterated products to the villagers. After looking at their plight, instead of a business organisation, he decided to set up an organisation for the protection and promotion of the consumer interest of the villagers. State the functions that the organisation established by Aman will be performing. |
| Answer» Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumer. For important six functions. | |
| 57. |
Explain the role of universities and schools in consumer protection. |
| Answer» Schools and universities help in creating awareness about the rights of the consumer through their curriculum and various activities. Well aware and educated consumers can protect themselves from any form of exploitation and cheating. They are better able to safeguard their own interests. | |
| 58. |
Explain the role of press in consumer protection. |
| Answer» The press is very sensitive towards the needs and protection of consumers. It plays an important role in creating awareness and influencing people through the help of social media and advertisements. For instance-Many news channels have started campaigns to aware consumers about their rights and duties. | |
| 59. |
Why should business firms aim at long-term profit maximisation through customer satisfaction ? |
| Answer» By maximizing customer satisfaction, you can retain customers for longer so that they continue to make a contribution to revenue and profitability. This has a further effect on profitability because the cost of acquiring new customers is much higher than the cost of increasing sales to existing customers. | |
| 60. |
Against whom a complaint can be filed by a consumer? |
| Answer» Any consumer who is betrayed by the trader and denied his/her rights can lodge a complaint against the trader under this Act. A consumer is any person who has purchased goods for a certain value of money for self-consumption. A consumer himself can file a complaint or through a legal representative. | |
| 61. |
Which one of the following cannot file a complaint under Consumer Protection Act, 1986? (a) Any consumer under the definition of Consumer Protection Act. (b) Central or State Government (c) Legal heir of a deceased consumer. (d) A person who obtains the goods with no consideration. |
| Answer» (d) A person who obtains the goods with no consideration. | |
| 62. |
Name any two parties who can file a complaint under the Consumer Protection Act, 1986 on behalf of the consumer. |
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Answer» 1.) legal heir or Representative 2.) User of a good or Service. |
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| 63. |
Amit bought a car for Rs. 10 lakh from HANDA Ltd. and found that its engine was defective. He filed a case in the consumer court and claimed a compensation of Rs. 15 lakh. (a) Where did Amit file the case/complaint? Give reason in support of your answer. (b) If Amit was not satisfied with the orders of the consumer court, where can he appeal and within how many days? |
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Answer» (a) State Commission, since value of the car along with compensation claimed is Rs. 25 lakh (Rs. 10 lakh + Rs. 15 lakh) which exceeds Rs. 20 lakh but does not exceed Rs. 1 crore. (b) National commission, within 30 days of the passing of the order of the state commission. |
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| 64. |
Name the apex institution under the Consumer Protection Act, 1986. |
| Answer» National Consumer Disputes Redressal Commission (National Commission) | |
| 65. |
Your mother purchased a washing machine for Rs. 10,000 from an authorised dealer of the manufacturer with an oral guarantee that the machine will be replaced with a new one if any of its parts becomes defective within 3 months from the date of purchase. The motor of the machine was burnt within 15 days of its purchase. On complainting, the seller refused to replace the machine. Name the redressal agency under the Consumer Protection Act where your mother can file the complaint. |
| Answer» No, my mother cannot file a complant against the dealer or the manufacture in the consumer court since she does not have cash-memo. She had purchased the washing machine with an oral guarantee only. | |
| 66. |
Ms. Jeena wants to buy a mango drink. As a responsible consumer, she should check which mark on the label of the mango drink?A. BSI markB. ISI markC. FPO markD. None of the above |
| Answer» Correct Answer - C | |
| 67. |
Explain the importance of consumer protection from the point of view of a business. |
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Answer» II. Importance from Business Point of View Do business really need to consider consumer protection, is there a way which can benefit them as well? Let us have a look at some of the points which provide us with some insight : 1. Long-Term Interest of Business: If one wants to increase their customer base in long-term then they need to make a satisfied customer. A satisfied customer with their word of mouth would make more customer and increase the consumer base.Business uses society’s 2. Resources: Business should not hamper consumer confidence as most of the resources taken from the society. In turn, business keeps in mind public interest and provide products accordingly. 3.Social Responsibility: Business have responsibilities towards the consumer, government bodies and society and they should work in a way which should be beneficial to them and the business as in return it will flourish their business. 4.Moral Justice: Business has a moral duty to the society and consumer and they should take steps which should not hamper the society or consumer. They should prevent any sort of exploitation like adulteration, unfair practices, defective product, fair price and weight. 5.Government Intervention: To avoid the situation of government intervention in the business which could be a hectic task. For that business should design their trade practice in such a way which would be in the interest of the consumer. |
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| 68. |
Explain the need of consumer protection. |
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Answer» Need of Consumer Protection I. Importance from Consumer Point of View 1.Consumer Ignorance: Consumer when seeing it from their point of view then we have gathered some aspects to it. Of which, Consumer Ignorance needs to be taken care of they should know how to exercise their rights and how to seek reliefs. 2. Unorganised Consumer: We need a Consumer Organisation which can unify the consumers and help them seek relief with their consumer issues. 3. Widespread Exploitation of Consumer: Consumer is been exploited through the ways of adulteration, false practice, fake weights, incomplete information on packaged products, Misleading Advertisements. For instance, there are many products that claim to make you fair or reduce your weight but when you use the products it does not provide what is promised. II. Importance from Business Point of View Do business really need to consider consumer protection, is there a way which can benefit them as well? Let us have a look at some of the points which provide us with some insight : 1. Long-Term Interest of Business: If one wants to increase their customer base in long-term then they need to make a satisfied customer. A satisfied customer with their word of mouth would make more customer and increase the consumer base. 2. Business uses society’s Resources: Business should not hamper consumer confidence as most of the resources taken from the society. In turn, business keeps in mind public interest and provide products accordingly. 3. Social Responsibility: Business have responsibilities towards the consumer, government bodies and society and they should work in a way which should be beneficial to them and the business as in return it will flourish their business. 4. Moral Justice: Business has a moral duty to the society and consumer and they should take steps which should not hamper the society or consumer. They should prevent any sort of exploitation like adulteration, unfair practices, defective product, fair price and weight. 5. Government Intervention: To avoid the situation of government intervention in the business which could be a hectic task. For that business should design their trade practice in such a way which would be in the interest of the consumer. |
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| 69. |
Which of the following is not an appropriate role for a Non Government Organization (NGO) in consumer protection ? (a) Providing legal assistance to consumers. (b) Filing legal suits on behalf of the consumers. (c) Maintaining consumer documents like cash memos etc safely. (d) Educating the general public about consumer rights. |
| Answer» Correct Answer - (c) Maintaining consumer documents like cash memos etc safely. | |
| 70. |
Who can file a complaint ? |
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Answer» A complaint can be filed by (i) Any consumer. (ii) Any registered consumer association. (iii) The central or state government. (iv) One or more consumers on behalf of numerous consumers. (v) A legal heir or representative of a deceased consumer. |
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| 71. |
Who are not considered as consumer under Consumer Protection Act 1986 ? |
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Answer» Following persons are not considered as Consumer Protection Act : (i) The person who obtains goods for re-sale. (ii) The person who uses the goods without the approval of the buyer. (iii) The person who avails of the services without the approval of the hirer. (iv) The person who obtains goods without any consideration, (v) The person who hires or avails of any services without consideration. |
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| 72. |
Is a person who obtains goods for resale or any other commerical purpose, considered a consumer? |
| Answer» No, a person who obtains goods for sale or any other commerical purpose, is not considered as a consumer. | |
| 73. |
Who can file a complaint on behalf of a deceased consumer? |
| Answer» The legal heir or representative of a decreased consumer can file a complaint. | |
| 74. |
Explain the following rights of a consumer. (i) Right to safety. (ii) Right to consumer education. |
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Answer» Right to safety It means a consumer has a right to be protected against the marketing of such goods and services that are harmful to life and health. Thus, consumers are educated to use standardised goods, such as electrical goods with ISI mark, food products with FPO mark, etc, as such goods would be an assurance of meeting quality specifications. (ii) Right to consumer education Consumer should have knowledge about the various rights and reliefs provided by the legislations to protect their interest. Every consumer has the right to be well informed about his rights, and to spread awareness and education by forming consumer organisations and associations. |
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| 75. |
Explain the following rights of a consumer. (i) Right to choose. (ii) Right to be heard. |
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Answer» (i) Right to choose Consumers have the freedom to choose products of their choice. This implies that the marketers should offer a wide variety of products in terms of quality, brand, size, etc, so that the consumer can make a wise choice by comparing different products available at competitive prices. (ii) Right to be heard |
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| 76. |
Which consumer right suggests that a consumer has a right to register his dissatisfaction ? (a) Right to be heard (b) Right to choose (c) Right to safety (d) Right to be informed. |
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Answer» Correct Answer - a.) Right to be Heard Right to be Heard: A consumer has the right that his complaint be heard. Under this right, the consumer can file a complaint against all those things which are prejudicial to his interest. First, their rights mentioned above (Right to Safety; Right to be informed and Right to choose) have relevance only if the consumer has the right to file his complaint against them. These days, several large organisations have set up Consumer Service Cells with a view to providing the consumer the right to be heard. |
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| 77. |
A farmer purchased seeds worth Rs. 20,000 from "Bharat Fertilisers" for agricultural purposes. The seeds were very costly as they were of hybrid variety. After 6 months he noticed that the agricultural produce was not upto expected standard. He reported this matter to the seller, but he refused to accept the liability. Mention the redressal agency in which he can file a complaint. |
| Answer» Correct Answer - District forum. | |
| 78. |
Give names of two consumer organisations. |
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Answer» (i) Consumer Guidance Society of India (Mumbai). (ii) Common Cause (New Delhi). |
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| 79. |
Sandeep purchased a Diesel Car for Rs. 7 lakhs from an Automobile Co. and found that engine is defective. Despite many complaints the defect was not rectified. Suggest him the appropriate authority where he can file the complaint udner Consumer Protection Act. |
| Answer» Correct Answer - District forum. | |
| 80. |
Which consumer right gives the business firm freedom to set up their own consumer services and grievance cell. |
| Answer» Correct Answer - Right to be heard. | |
| 81. |
Which consumer right suggests the business firms to set up their own consumer service and grievance cell ? |
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Answer» Right to be Heard Basically, when a consumer feels exploited, he has the right to approach a consumer court to voice his complaint. This right gives him/her due respect that his/her complaint will be duly heard. The right empowers consumers to fearlessly voice their concerns and seek justice in case they are exploited. |
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| 82. |
Explain any two points of responsibilities of a consumer. |
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Answer» (i) Consumer must exercise his rights, (ii) Insisting on cash memo. |
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| 83. |
Name two mass media programmes telecasted on T.V. or radio based on consumer awareness. |
| Answer» (i) Apne adhikar, (ii) Jago grahak. | |
| 84. |
What kind of cases can be filed in a State Commission ? |
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Answer» A case can be filed in a State Commission in the following two conditions : (i) Where the value of goods or services and compensation claimed is more than Rs. 20 lakh but not more than Rs. 100 lakh. (ii) Any appeals against the orders of any District Forum, within 30 days of passing of the order. |
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| 85. |
Name any two consumer rights. |
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Answer» (i) Right to safety, (ii) Right to choose. |
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| 86. |
Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine ? Give reasons to support you answer. |
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Answer» Rajiv will not be able to protect himself by the loss caused due to expired medicine because Rajiv did not fulfil his responsbility on following grounds: (i) He did not go through the packing instructions mentioned on the label of the packet. (ii) He did not obtain the cash memo from the seller, Cash memo is a proof of purchase and it is must for filing any complaint. |
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| 87. |
Akhil, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to support your answer. |
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Answer» Akhil will not be able to protect himself by the loss caused due to expired medicine because he did not fulfil his responsibility on the following grounds: (i) He did not read the labels of the packet of medicines and did not notice the date of expiry. A consumer should always read labels carefully to have information about prices, net weight, manufacturing and expiry dates, etc. (ii) He did not obtain the cash memo, a proof of the purchase made, which is necessary for filing a complaint in appropriate consumer court. |
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| 88. |
Name the three consumer grievance agencies. |
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Answer» (i) District forum, (ii) State commission (iii) National commission. |
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| 89. |
Give any one responsibility of the consumer in addition to obtaining a cash memo while purchasing an edible oil. |
| Answer» To look for the AGMARK label. | |
| 90. |
What are the various ways and means, by which the objective of consumer protection can be achieved? or Explain the role of consumer organisations and NGOs in this regard. |
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Answer» Ways and means of consumers protection There are various ways, by which the objective of consumer protection can be achieved: (i) Self-regulation by business Business firms realise that it is in their long-term interest to serve the customers well. Socially responsible firms follows ethical standards and practices in dealing with their customers. Many firms have set up their customer service and grievance cells to redress the problems and grievances of their consumers. (ii) Business associations The Associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FIC CI) and Confederation of Indian Industries (CII) have laid down certain code of conduct, which lay down certain code of conduct, which lay down for their members the guidelines in their dealings with the customers. (iii) Consumer awareness A consumer, who is well informed about his rights and the reliefs available to him, would be in a position to raise his voice against unfair trade practices or unscrupulous exploitation. This would enable him to safeguard his interests. Many NGOs work to make consumers aware of their rights and duties. (iv) Consumer organisations They play an important role in educating consumers about their rights and providing protection to them. They can also force business firms to avoid malpractices and exploitation of consumers. (v) Government The government can protect the interests of the consumers by enacting various legislations. The legal framework in India encompasses various legislations, which provide protection to consumers. The most important of these regulations is the Consumer Protection Act, 1986, which provides three-tier machinery for redressal of consumer grievances. |
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| 91. |
What are consumer organisations? |
| Answer» Consumer organisations or consumer associations are voluntary associations of consumers. Upbhokta Sewa Samiti and Grahak Panchayat are some examples of consumer organisations. The Government of India provides financial assistance to such consumer organisations. | |
| 92. |
Explain the role of consumer organisations and NGOs in protecting and promoting consumers interests. or State any six functions of consumer organisations and NGOs for protecting and promoting the interest of consumers. |
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Answer» Consumer organisations and NGOs are established or formed to protect and promote the consumer interest. They perform following functions: (i) Creating awareness about consumer rights by organising training programmes, seminars and workshops. (ii) Imparting knowledge about consumer problems, legal reporting and reliefs available by publishing periodicals and publications. (iii) Carrying out comparative testing of consumer products in accredited laboratories and publishing the results for the generals benefit. (iv) Encourage consumers to take action against any unfair or unscrupulous activity of the seller. (v) Providing consumers legal assistance by providing aid, advice, etc to seek legal remedy. (vi) Filing complaints in appropriate courts on behalf of consumers. (vii) Taking initiative for filing cases in the interest of general public. |
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| 93. |
Can a consumer file a complaint in consumer court without having the cash memo ? |
| Answer» No, without cash memo he cannot file the complaint. Cash memo is proof is transaction. | |
| 94. |
Who can file a complaint in a consumer court? |
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Answer» Under the Consumer Protection Act, 1986, the following can file a complaint: (i) A consumer. (ii) Any voluntary consumer association registered under the Companies Act, 1956 or any other law. for the time being enforced. (iii) The Central Government. (iv) Any State Government. (v) A legal heir or representative of a deceased consumer. |
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| 95. |
Explain the following rights of a consumer as provided under Consumer Protection Act, 1986 (a) Right to Safety (b) Right to Consumer Education |
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Answer» (a) Right to safetyMeans right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,AGMARK, etc Right to consumer educationMeans the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success. |
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| 96. |
State any three functions performed by non-governmental organisations for consumer protection. |
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Answer» Three functions performed by non-governmental organisations for consumer protection: i. Educating consumers: Trainings and seminars are conducted to educate consumers regarding various consumer rights. Also, consumers are educated to perform their responsibilities while using various products. ii. Print media: The print media publishes articles and journals to educate consumers about their rights and procedures to exercise them. iii. Product reviewers: Product reviewers test the quality and safety standards of different products and educate consumers about them. |
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| 97. |
If the consumer court is satisfied about the genuineness of the complaint, it can issue an order or direction to the opposite party to pay an amount, not less than…… of the value of defective goods or deficient services provided, to be credited to the consumer welfare fund.A. `5%`B. `10%`C. `15%`D. `50%` |
| Answer» Correct Answer - A | |
| 98. |
State any three direction which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint. |
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Answer» If the Consumer Court is satisfied with the genuineness of the complaint, it can issue one or more of the following directions to the aggrieved party as reliefs: (i) To remove the defect in goods or the deficiency in service. (ii) To replace the defective product with a new one, free from any defect. (iii) To refund the price paid for the product. (iv) To pay punitive damages in appropriate circumstances. (v) To pay adequate costs to the appropriate party |
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| 99. |
The Consumer Protection Act provided Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. Identify the right of consumer.A. Right to be formedB. Right to be heardC. Right to seek redressalD. Right to consumer education |
| Answer» Correct Answer - C | |
| 100. |
The Consumer Protection Act, 1986 provides a number of reliefs to the consumers. Which right is provided by this ? |
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Answer» Consumer Rights : - Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors. Right to Information: They should be informed about the product. The product packaging should list the details which should be informed to the consumer and they should not hide the same or provide false information. Right to Choose: They should not be forced to select the product. A consumer should be convinced of the product he is about to choose and should make a decision by himself. This also means consumer should have a variety of articles to choose from. Monopolistic practices are not legal. Right to Heard: If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard, it must be addressed in an appropriate time frame. Right to Seek Redressal: In case a product is unable to satisfy the consumer then they have the right to get the product replaced, compensate, return the amount invested in the product. We have a three-tier system of redressal according to the Consumer Protection Act 1986. Right to Consumer Education: Consumer has the right to know all the information and should be made well aware of the rights and responsibilities of the government. Lack of Consumer awareness is the most important problem our government must solve. |
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