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101.

Which of the following is the relief available to a consumer under the Consumer Protection Act, 1986?A. To remove the defect in goods or deficiency in servicesB. To replace the defective good with a new one, free from any defectC. To refund the price paid for the product or the charges paid for the serviceD. All of the above

Answer» Correct Answer - D
Discussion
102.

State any six reliefs available to a consumer under the Consumer Protection Act, 1986. or State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.

Answer» The relief available to a consumer under Consumer Protection Act are:
(i) The reliefs available to a consumer under Consumer Protection Act are:
(i) To remove the defect in goods or deficiency in services.
(ii) To replace the defective good with a new one, free from any defect
(iii) To refund the price paid for the product or the charges paid for the service

(iv) To pay punitive damages in appropriate circumstances.
(v) To discontinue the unfair trade practice and not to repeat it in future
Not to offer hazardous goods for sale.
Discussion
103.

Why is consumer protection required in India ?

Answer» Consumer protection is needed because of following:
1. We need physical protection of the consumer, for example protection against products that are unsafe or dangerous to his health and welfare.

2. Consumer want protection against deceptive and unfair trade and market practices.

3. Consumers protection is needed against all types of pollution so that they can enjoy a healthy environment-free from water, air and food pollution.

4. Consumer protection is also needed against the abuse of monopolistic and restrictive trade practices. Protection delayed is protection denied.

On the one hand consumers, particularly in India, are unorganised, illiterate and ignorant, poor and backward, relatively uninformed and above all they still have the traditional outlook and attitude to suffer in silence. On the other side, businessmen and traders are organised, well-informed, intelligent and competent sellers. The negative sides of our life have enabled unscrupulous businessmen to exploit consumers in India.
Consumers in modern markets are amateurs whereas the persons confronting them are professional sellers. The consumer choice is influenced by mass advertising and other promotional devices which make people want things which neither they really need nor they can afford.
Discussion
104.

Give three points showing the importance of consumer protection.

Answer» 1. Consumer Ignorance: Consumer when seeing it from their point of view then we have gathered some aspects to it. Of which, Consumer Ignorance needs to be taken care of they should know how to exercise their rights and how to seek reliefs.

2. Unorganised Consumer: We need a Consumer Organisation which can unify the consumers and help them seek relief with their consumer issues.

3. Widespread Exploitation of Consumer: Consumer is been exploited through the ways of adulteration, false practice, fake weights, incomplete information on packaged products, Misleading Advertisements. For instance, there are many products that claim to make you fair or reduce your weight but when you use the products it does not provide what is promised.
Discussion
105.

Where can the complaints be filed or which judicial machineries are available to deal with consumer grievances ?

Answer» There are three important judicial machineries or three important redressal forums available to deal with consumer grievances. These are :
(i) District forum to deal with cases where the value of goods and compensation clain does not exceed Rs. 20 lakhs.
(ii) State commission to deal with cases where the value of goods or compensation is more than 20 lakh but does not exceed 1 crore.
(iii) National Commission to take up all cases exceeding the value of Rs. 1 crore.
Appeals against district forum can be filled in State Commission within 30 days and the person who is declared guilty has to deposit Rs. 25,000 or `50%` of fine amount whichever is less.
The appeal against the State Commission can be filed with National Commission with 30 days and the person who is declared guilty by State Commission has to deposit Rs. 35,000 or `50%` of amount of compensation whichever is less.
Discussion
106.

Which Act of consumer protection provides for the formation of consumer protection councils in every district and state of the country?

Answer» Consumer Protection Act, 1986 provides for the formation of consumer protection councils in every district and state of the country.
Discussion