InterviewSolution
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InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
How do you manage customer complaints in CRM module? Where do we raise Return requests? |
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| 2. |
What is Service Agreement? What information is entered in a Service agreement? |
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| 3. |
What do you know about Service Ticket? Why do we use Service Request over Service Ticket? |
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| 4. |
What is Service Request Management? |
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| 5. |
Name key module functions under CRM Service? |
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| 6. |
What is CRM Service module? What functions can be performed in CRM Service? |
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| 7. |
How do you perform Campaign Execution? |
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| 8. |
How do you create Campaigns in CRM? What are the different ways to create campaigns? |
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| 9. |
What is Campaign management? |
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| 10. |
What is the use of Marketing Calendar? What kind of activities can be performed using Marketing Calendar? |
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| 11. |
Can we assign Market plans to Campaigns? |
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| 12. |
What is a Market Plan? |
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| 13. |
What do you use CRM Marketing? What are the key functions in Marketing? |
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| 14. |
In CRM system, how you can delete business partner? |
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| 15. |
How do you maintain links between an opportunity and other sub opportunity? |
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| 16. |
How do you map CRM business partners to the R/3 business partners? |
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| 17. |
Which are the most important and mandatory functions, function modules and Transaction codes of IC Webclient, Marketing and Base Customization? |
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| 18. |
Where do you access Rebate Processing? How do you activate Rebate Processing in SAP CRM module in Easy access? |
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| 19. |
What is Rebate Processing function in CRM? |
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| 20. |
What do you understand by IPC and what are the important components of IPC? |
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| 21. |
What is the use of action profile in CRM? |
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| 22. |
How do you calculate tax in billing in CRM? |
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| 23. |
What is use of performing Availability check? |
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| 24. |
What is difference between date rule and completion rule for an Outline Agreement? |
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| 25. |
What are the different components under Business Transaction? |
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| 26. |
What are the different types of Business Documents? |
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| 27. |
What are the different standard transaction types for sales? |
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| 28. |
Explain Quotation Processing and Order Management life cycle? |
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| 29. |
What is Sales Quotation? |
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| 30. |
What is the difference between Lead and Opportunity? |
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| 31. |
What are the different categories of Lead? |
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| 32. |
What is a Lead in SAP CRM? |
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| 33. |
What is Opportunity hierarchy? Where do we use this? |
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| 34. |
What is Opportunity Management in CRM? |
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| 35. |
What is an Opportunity? |
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| 36. |
What is Activity management feature in CRM? |
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| 37. |
What are different partner function in SAP CRM? |
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| 38. |
What are the master data in SAP CRM module? |
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| 39. |
What is Account Planning? |
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| 40. |
What is SAP CRM Sales? What are the key functions in CRM Sales? |
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| 41. |
How do you perform configuration in SRM Client Web User Interface? |
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| 42. |
How you can open SAP Web Client User Interface? |
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| 43. |
What is SAP CRM Web Client UI interface? |
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| 44. |
Why do we need to integrate SAP Sales and Distribution and SAP CRM module? |
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| 45. |
Explain SAP CRM Architecture in detail? |
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| 46. |
Which version of SAP CRM that you have used? |
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| 47. |
Explain few key advantages of using SAP CRM? |
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| 48. |
What are the different components under CRM that you have worked on? |
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| 49. |
What is SAP Customer Relationship Management module? Why do company use these? |
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