Explore topic-wise InterviewSolutions in .

I will USE anti-spyware, anti-virus and RECOVERY CONSOLE.

I will use anti-spyware, anti-virus and recovery console.

TCP/IP – TRANSMISSION CONTROL PROTOCOL/Internet Protocol.

TCP/IP – Transmission Control Protocol/Internet Protocol.

A user COMPLAINS about lockups and REBOOTS of his PC what could be the REASON.

A user complains about lockups and reboots of his PC what could be the reason.

The Blue Screen of Death shows a blue screen that DISPLAYS a STOOP or fatal error message, indicating that WINDOWS has a become unstable and STOP.

The Blue Screen of Death shows a blue screen that displays a stoop or fatal error message, indicating that Windows has a become unstable and stop.

EVENT VIEWER.

Event Viewer.

USE nslookp-query INTERNET NAME SERVERS INTERACTIVELY.

Use nslookp-query internet name servers interactively.

1. Use SHARED AREAS with respect and COURTESY
2. AVOID foods with STRONG smells
3. Use discretion when displaying personal items.

We can TROUBLESHOOT DNS problems USING nslookp-query internet name SERVERS interactively.

We can troubleshoot DNS problems Using nslookp-query internet name servers interactively.

As a service DESK ANALYST, I will try to KEEP myself update with the NEW technologies in the market so definitely I would love to LEARN the new technologies.

As a service desk analyst, I will try to keep myself update with the new technologies in the market so definitely I would love to learn the new technologies.

SERVICE DESK Analysts act as the bridge between end users and TECHNICAL teams. They are generally INVOLVED in identification, initial ASSESSMENT and assignment of incidents to appropriate technical teams.

Service Desk Analysts act as the bridge between end users and technical teams. They are generally involved in identification, initial assessment and assignment of incidents to appropriate technical teams.

As a service DESK analyst,

I should have the following abilities:

1. The first ability is to listen to others
2. I need the Ability to COMMUNICATE my thoughts CLEARLY
3. The THIRD ability is PATIENCE, I need to be patient especially in a tense situation

As a service desk analyst,

I should have the following abilities:

The BLUE Screen of Death can be DESCRIBED as the blue screen which displays a stoop or fatal ERROR message, INDICATING that Windows has a become unstable and stop.

The Blue Screen of Death can be described as the blue screen which displays a stoop or fatal error message, indicating that Windows has a become unstable and stop.

To optimize hard drive performance on Windows, I will USE DEFRAG to speed up the hard drive and COMPUTER’s overall performance by optimizing FILE system.

To optimize hard drive performance on Windows, I will use Defrag to speed up the hard drive and computer’s overall performance by optimizing file system.

As a SERVICE DESK Analyst, I will USE anti-spyware, anti-virus and RECOVERY console.

As a Service Desk Analyst, I will use anti-spyware, anti-virus and recovery console.

I have USED TCP/IP – TRANSMISSION CONTROL PROTOCOL/Internet Protocol.

I have used TCP/IP – Transmission Control Protocol/Internet Protocol.

To VIEW information about system events and application ERRORS on WINDOWS, we can use Event VIEWER.

To view information about system events and application errors on Windows, we can use Event Viewer.

Some of the LASTS COMPUTER processors are:

I3 PROCESSOR

I5 processor

I7 processor

Some of the lasts computer processors are:

I3 processor

I5 processor

I7 processor

RAM stands for RANDOM access memory WHEREAS ROM stands for read-only memory. RAM is used to store TEMPORARY DATA whereas ROM is used to store permanent data.

RAM stands for random access memory whereas ROM stands for read-only memory. RAM is used to store temporary data whereas ROM is used to store permanent data.

At the SERVICE desk, we provide the technical SUPPORT to the COMPANY USERS whereas in help desk they provide CUSTOMER support.

At the service desk, we provide the technical support to the company users whereas in help desk they provide customer support.

Definitely service desk ANALYSTS REQUIRE IT skills because service desk analysts provide TECHNICAL SUPPORT so we need to make sure to have IT skills so that we can provide the technical support who are in need and even we should update our IT skills with the requirement.

Definitely service desk analysts require IT skills because service desk analysts provide technical support so we need to make sure to have IT skills so that we can provide the technical support who are in need and even we should update our IT skills with the requirement.

Few MANAGEMENT skills REQUIRED by SERVICE desk analysts are:

1.  Stress-management skills
2.  Time-management Skills
3.  Organizational Skills

Few management skills required by service desk analysts are:

There are FOUR types of service desk SUPPORT,

they are:

1.  Phone
2.  FACE to face
3.  EMAIL
4.  Web

There are four types of service desk support,

they are:

A service DESK is a place where we PROVIDE technical SUPPORT to the users who REQUIRE it.

A service desk is a place where we provide technical support to the users who require it.

Explain him about your JOB RESPONSIBILITY in previous job CITING few EXAMPLES of customer HANDLING and solving their problems.

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.

First I will repeat the question and try listen to the customer and if the customer is ANNOYED and is not ready to listen what you are saying, the best thing is to transfer the CALL to supervisor or ANOTHER assistant.

First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.