When questions like these are ASKED, give an answer that portrays your ability to identify, analyze, and solve problems.

For example − "We were getting a lot of complaints about the customers not getting the deliveries on time. I met the Manager of Delivery Department and he told me that the problem was acute during peak traffic hours. We both charted alternative routes with lesser traffic congestion during peak hours, i.e., 5:00PM TILL 8:00PM. Due to our efforts, our COMPLAINT CALL volume was REDUCED by 30%."

When questions like these are asked, give an answer that portrays your ability to identify, analyze, and solve problems.

For example − "We were getting a lot of complaints about the customers not getting the deliveries on time. I met the Manager of Delivery Department and he told me that the problem was acute during peak traffic hours. We both charted alternative routes with lesser traffic congestion during peak hours, i.e., 5:00PM till 8:00PM. Due to our efforts, our complaint call volume was reduced by 30%."