1.

Explain SAP CRM Architecture in detail?

Answer»

SAP CRM consists of various components that allow you to integrate CRM module with other SAP and non-SAP modules, internet, mobile devices like smartphones, tablets, and enterprise portal.

In the center, it has SAP CRM server which has sub components like −

  • CRM Enterprise Functions
  • CRM Middleware
  • Adapters to communicate with hand held devices and internet

SAP ECC/R3 system is used for backend, SAP BI system is used for analytical reporting and SAP SCM is used to enhance the capabilities of SAP CRM module.

You can see SAP CRM architecture and all its key components −

  • SAP ERM Server (CRM Enterprise, CRM Middleware, Adapter)
  • SAP ECC as backend system
  • SAP BI for Analytical Reporting
  • SAP SCM
  • Mobile and hand held devices
  • Internet
  • Enterprise Portal


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