1.

What is Service Agreement? What information is entered in a Service agreement?

Answer»

Service contracts are defined as service agreements with customers for the specified scope of services and in a defined time frame. Service contract contains the scope of services, SLA’s, prices like annual maintenance contract details, cancellation conditions etc.

A Service contract consists of detailed information that has been agreed upon with the service recipient like −

  • Regular service checks for devices that has been sold or rented.
  • Expenses involved for the routine tasks in Service.
  • All the objects that come under service agreement.
  • Conditions under which the contract can be cancelled.


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