What do you know about Service Ticket? Why do we use Service Request o

1.	What do you know about Service Ticket? Why do we use Service Request over Service Ticket?
Answer» Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service ticket was introduced to provide add on industry service to support service desk scenarios. Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets and also additional features like multilevel categorization, knowledge articles, and master service requests.

What do you know about Service Ticket? Why do we use Service Request over Service Ticket?

Answer»

Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service ticket was introduced to provide add on industry service to support service desk scenarios.

Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets and also additional features like multilevel categorization, knowledge articles, and master service requests.

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What do you know about Service Ticket? Why do we use Service Request over Service Ticket?

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