Explain the terms CSAT and NPS.

1.	Explain the terms CSAT and NPS.
Answer» Customer Satisfaction (CSAT) is basically a key PERFORMANCE indicator that is USED to keep track of SATISFIED customers. Net Promoter Score (NPS) means a metric for surveying customer LOYALTY for a company’s image, products, or any other administrations. This is being used by many companies as their CRM strategy.

Answer»

Customer Satisfaction (CSAT) is basically a key PERFORMANCE indicator that is USED to keep track of SATISFIED customers.

Net Promoter Score (NPS) means a metric for surveying customer LOYALTY for a company’s image, products, or any other administrations. This is being used by many companies as their CRM strategy.

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Explain the terms CSAT and NPS.

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