1.

How to restrict users from uploading an attachment in ServiceNow?

Answer»

Following is the stepwise process for restricting users to upload an attachment:

  • Go to System Properties -> Security.
  • Under the Attachment limits and behavior section, search for a role list that can produce attachments: property(glide.attachment.role).
  • Mention one or more ROLES(separated by commas).
  • Only roles listed under this property will be allowed to upload attachments to a RECORD. If no roles are mentioned, then all roles are permitted to upload attachments to ServiceNow forms.
  • Click on SAVE.


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