How Would You Handle A Situation In Which A Guest Complained That He

1.	How Would You Handle A Situation In Which A Guest Complained That He Did Not Get What Was Promised To Him?
Answer» I have been trained along the lines of “the customer is ALWAYS right”. However, I analyze situations such as these before I give customers this benefit. If there has been miscommunication from my END, I will of COURSE provide him with what he believed he was PROMISED. I usually try to come to an agreement that BENEFITS both parties. I have been trained along the lines of “the customer is always right”. However, I analyze situations such as these before I give customers this benefit. If there has been miscommunication from my end, I will of course provide him with what he believed he was promised. I usually try to come to an agreement that benefits both parties.

How Would You Handle A Situation In Which A Guest Complained That He Did Not Get What Was Promised To Him?

Answer»

I have been trained along the lines of “the customer is ALWAYS right”. However, I analyze situations such as these before I give customers this benefit. If there has been miscommunication from my END, I will of COURSE provide him with what he believed he was PROMISED. I usually try to come to an agreement that BENEFITS both parties.

I have been trained along the lines of “the customer is always right”. However, I analyze situations such as these before I give customers this benefit. If there has been miscommunication from my end, I will of course provide him with what he believed he was promised. I usually try to come to an agreement that benefits both parties.

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