Though you’ll likely gain a lot of INSIGHT throughout the exit interview, this question will help the EMPLOYEE to focus in on the biggest or most important reason they’re leaving your company. This is ALSO a non-confrontational way to encourage them to reveal the real reason they’re leaving, as it isn’t asking what they didn’t like, but what they would change. It shifts their ANSWER from a complaint to a suggestion, which many people feel more comfortable providing. Often, just the way we ask a question can make all the difference.

Though you’ll likely gain a lot of insight throughout the exit interview, this question will help the employee to focus in on the biggest or most important reason they’re leaving your company. This is also a non-confrontational way to encourage them to reveal the real reason they’re leaving, as it isn’t asking what they didn’t like, but what they would change. It shifts their answer from a complaint to a suggestion, which many people feel more comfortable providing. Often, just the way we ask a question can make all the difference.