Related InterviewSolutions

• How you would approach customers in an inbound and outbound process?
• What is required if it don't has a solution for a customer-on-call?
• Explain the working principle of Automatic Call Distribution.
• BPO Industry gives preference to what technical support?
• What are the qualities that you need to succeed in the BPO industry?
• Name a few primary reasons why companies outsource.
• Name the types of BPOs.
• Differentiate BPO and corporate industries for job seekers.
• Explain the importance of ISO: 9000 in the BPO industry.
• Explain the voice process and the web chat process.