InterviewSolution
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InterviewSolution
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What is required if it don't has a solution for a customer-on-call? |
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Answer» When the solution is UNKNOWN, the BEST way to handle a customer is to politely ask the caller to hold the line while you connect the call to the appropriate person. In the case of tech support, this could be a niche SPECIFIC engineer, and in case of call centers, this could be a person-in-charge or the oversee MANAGER. |
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