Having trouble ACCESSING my email in Yahoo through Netscape 7.0 even though I am putting in the right username and password. They said to ask for a new password, but when I submitted the birthdate and ZIP code, it rejected that, too!

The Help said to "clear cookies" or "clear cache". What does that have to do with retrieving email? I can retrieve it using Internet Explorer browser.

Don't know what "clear cookies and cache" means or where to find them ...they didn't give a clue.

Thanks a lot for any help.

WBring up IE, then click Tools, then Internet Options. From the screen presented, click Delete Cookies and Clear History. Cookies are just little text files that hold information for a particular site. They can be a pain, but they also hold info like sign-ons to sites so you don't have to sign in everytime. The history (cache) maintains a list of all the sites you've been to. For privacy reasons, cleaning out this does no harm and is actually recommended.

Your cookies and/or history could be corrupt. Cleaning them out will ALLOW you to reset them.

Hope this helps.
Sidewinder

Did as you suggested and went BACK in Netscape to try and retrieve...still not recognizing my password for Yahoo mail.

I can retrieve and send in Internet Explorer though.
Any other ideas how to reset password in Netscape?

Isn't there a question I answered that they can verify and reset from that?

Hay, Sidewinder

I went into Tools in Netscape and "unblocked" cookies. It said cookies couldn't be blocked for that site or something. After I did that, I was able to get into my email.
Does that MEAN I can't block any cookies in Yahoo?

Under Privacy and Security settings it gives you options on
cookies. Apparently, I changed those and it affected getting email in Yahoo. Hmmm.

W

IE works the same way. If you block cookies, you can't access.