I bought a brand new Dell desktop, Windows 10, Intel Core i5-4460, CPU 3.20 Ghz, 3201 Mhz, 8 GB, in mid-November.  It had the Home Premium version on it.  It was doing fine except for Facebook.  I finally decided to contact Dell to see if they could tell me what is wrong.  They had me on the phone for 2-1/2 hours, plus had control of the computer for a total of about eight hours.  They indicated to me there is a SETTING that is not working with Facebook and the more they "looked" at everything, they decided my computer needed to be reset.  Okay, I had to SAVE all my INFO from the computer, which I have a Seagate external hardrive, and we did that.  Then they started on the reset.  It took so long for them to do it, I told the lady on the phone it was getting late (I'd already been on the phone with them earlier two or three times that day) and we were just going to have to let the computer do its thing.  The next morning I came in to see what was going on.  Computer was in sleep mode and I moved mouse around to wake it up.  When I did, the screen was doing strobe lights for me.  Color flashing everywhere.  I couldn't do anything but manually shut it off.  I turned it back on and everything seemed okay.  To make a longer story short, they couldn't synch me with Facebook so they put Google Chrome on here, which Facebook does work on, I cannot do some of the things I could before with Facebook, on either IE or Chrome, like forward a picture to someone who is not on FB.  Never had that problem before.  I get my email through Comcast and I look at it there.  What I don't want, I delete, what I want to keep I open Windows Live 2012 and it goes into that.  Now no pictures show up on it unless I click on a tab at the top that says show pictures.  That's a new one.  And to top it off, I don't know if I have what I paid for as it has always said I have Home Premium, now it just says Home.  Is there a difference?  I want to get what I paid for before I go too much farther with this machine.  There are a few other little minor issues I think I can figure out, or at least live with, but all-in-all these are the ones I'm questioning.

Thanks in advance and I'm so glad you're here.  At least I've always gotten common sense answers!

Debby
There is no Home Premium version of Windows 10. There is Home and Pro. The last version of Windows to have a "Home Premium" edition was Windows 7.

It sounds like they upgraded you to Windows 10.

The way you've described it, the AMOUNT of incompetence on their end is beyond comical.Hard to believe Dell has help like that. 

For what it is worthy... Thee are  some recent issues with Facebook.
http://downdetector.com/status/facebook

It might be due to some recent changes...
http://www.usatoday.com/story/tech/2016/03/28/how-instagrams-changes-affect-what-you-see/82254346/

It is known that cadges in a complex system can bring unexpected abnormal behaviors. So it is hard to pinpoint the exact cause and effect.