I am a bit in dispare. I can't burn anything to DVD. When I try to burn to DVD the following error message appears...

"unable to create the file 'filename'
File system error (16389)"

I am however able to write FILES to a normal CD but NOT to a DVD.

I have already tried the following...

-Windows system restore - did nothing.
-Non destructive system recovery - restores windows and drivers - did nothing.
-Full destructive system recovery (formatted harddrive and recovered computer back to original factory condition - I backed up my files before hand!) - did nothing and the problem still exists!!

In device mananger my DVD device is listed as 'TSSTcorp CD/DVDW TS-L532U' I can't seem to be able to find a NEWER driver anywhere.

I don't know if this is the cause of the problem but I recently installed a video editing software called ImageMixer ver.2.0 (by Pixela Corporation) - after the software installed a message came up saying...

"In order to use the ImageMixer CD writing function, WinASPI needs to be installed. However likewise if the writing software that is already in the computer stops functioning, please reinstall the original WinASP. Also, ImageMixer CD writing software might not function properly is a different WinASPI other then the bundled one is used."

I guess this appears to be the obvious cause of the problem but I have not written anything to DVD for ages before hand so don't know 100% if the problem existed before hand althogh the message would suggest that is the cause of the problem. The first time I got the ImageMixer message above I clicked cancel and did not install WINASPI and I then noticed I could not write to DVD. I then installed it to see if the problem would disappear with the new WinASPI installed and the problem was still there. I uninstalled both Image mixer and the MicroStaff WINASPI (thats what is was called in program files) off the laptop BEFORE I did a system recovery but the problem still persisted. Since doing a full destructive system recovery I have not installed Image Mixer back on (won't touch it again!) and the problem still exists.

I would be grateful if anyone has come across this problem and they knwo how to resolve it if they could kindly give me a solution. I am thinking of taking my laptop to a computer SHOP so they can fix it but thought I might be able to get some free advice hereif there is a simple solution. I tried googling the error message and got a few hits so I am not the first but couldn't some across any solutions.
I am trying to use the microsoft email support (2 free attempts then £40 a GO!!) and I get to the bit below (attached) where it asks for a product identification number and not knowing what this is, when I click the 'how to find your product identification number' link a blank page appears saying 'you are not authorised to view this page' Very helpful!! Does anyone know what the identification number is if you've used that service before - or prehaps you could try clicking the link and post what is says.

Thanks

https://support.microsoft.com/oas/default.aspx?enty=pid&prid=3219&med=online&gprid=37013&trl=so&ln=en-gb&as=1

[cleaning up - attachment deleted by admin]Try This

Tried a different brand of DVD to burn to?

Alan <><