Solve : Can't factory reset...?

1.	Solve : Can't factory reset...?
Answer» I'm in the process of trying to do a factory reset on my PC (an Acer w/ Windows 7 64bit) but during the process it just sort of stops. The screen displays a window which says it's "Installing Office 2010" but is STUCK on step 10 / 29. No matter how long I run the computer it remains stuck on this step. The only other message on screen simply informs me that my SOFTWARE is being installed and I shouldn't turn off the computer. Any assistance would be most appreciated.I'd contact Acer for a restore media set which is either a Disc set or a Flash drive to rebuild computer from. It sounds like the RECOVERY FILES are possibly corrupt and its failing in a permanent loop during the decompression phase of the reinstall back to factory. This happens if the restore DATA becomes corrupt or the drive becomes damaged for a portion of it where the important recover data is located.Thank you very much. I've contacted Acer. The disk is on the way.

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