Solve : Cannot print Documents! Infected! DrWatson Postmordem???

1.	Solve : Cannot print Documents! Infected! DrWatson Postmordem???
Answer» Hello, My computer will not print. When it makes the attempt to print the document (word, excel, etc.) closes and then DrWatson pops up?!? Any ideas? I am running Malwarebytes right now. Did SuperAntiSpyware and removed those threats. Any ideas?Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool Basically Dr Watson is Windows built in debugging software. Not malware. Is your printer software up-to-date? Did you save the SuperAntiSpyware log? If so post it please.I would restart in safe mode without networking before running MalwareBytes. Quote from: Darthgumby on March 30, 2012, 01:16:45 PM I would restart in safe mode without networking before running MalwareBytes. No. Malwarebytes is designed to be run in normal mode. Safe mode is to be USED in rare circumstances when it will not run in normal mode. Here's Mbam log and SUPER anti spy logs [year+ old attachment deleted by admin]I deleted all of my printers and now it won't read my hp disc....The only thing in the logs was some Adware which while a nuisance to some is not REALLY dangerous like a trojan, worm, etc, would be. Quote from: Itsallmine on March 30, 2012, 02:36:54 PM I deleted all of my printers and now it won't read my hp disc.... I'm not sure I know what you MEAN by this. Note: Topic moved to Drivers forum. Quote from: Itsallmine on March 30, 2012, 02:36:54 PM I deleted all of my printers and now it won't read my hp disc.... I assume you mean it's an HP printer and it won't read the driver CD that came with it. You can also download the driver from HP support for free: http://www8.hp.com/us/en/support-drivers.html

Answer»

Hello,
My computer will not print. When it makes the attempt to print the document (word, excel, etc.) closes and then DrWatson pops up?!? Any ideas? I am running Malwarebytes right now. Did SuperAntiSpyware and removed those threats. Any ideas?Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool

Basically Dr Watson is Windows built in debugging software. Not malware.

Is your printer software up-to-date?
Did you save the SuperAntiSpyware log? If so post it please.I would restart in safe mode without networking before running MalwareBytes. Quote from: Darthgumby on March 30, 2012, 01:16:45 PM

I would restart in safe mode without networking before running MalwareBytes.

No. Malwarebytes is designed to be run in normal mode. Safe mode is to be USED in rare circumstances when it will not run in normal mode. Here's Mbam log and SUPER anti spy logs

[year+ old attachment deleted by admin]I deleted all of my printers and now it won't read my hp disc....The only thing in the logs was some Adware which while a nuisance to some is not REALLY dangerous like a trojan, worm, etc, would be.

Quote from: Itsallmine on March 30, 2012, 02:36:54 PM

I deleted all of my printers and now it won't read my hp disc....

I'm not sure I know what you MEAN by this.

Note: Topic moved to Drivers forum. Quote from: Itsallmine on March 30, 2012, 02:36:54 PM

I deleted all of my printers and now it won't read my hp disc....

I assume you mean it's an HP printer and it won't read the driver CD that came with it.

You can also download the driver from HP support for free:
http://www8.hp.com/us/en/support-drivers.html

Solve : Cannot print Documents! Infected! DrWatson Postmordem???

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment