I recently INSTALLED some antivirus updates but forgot to do a "restart". Instead I did a "shutdown". It said updating files 1 - 6 and then shutdown.

However, when I tried to start up the computer the next day, it got to the Windows XP screen but then it failed to bring up my desktop icons, etc. It just lingered there and did nothing. I tried doing a "safe MODE" start and it worked once and I was able to do a restart but it does the same thing...it fails to bring up my desktop icons and do a "normal start". Please help!! What anti-virus was it? Is it legal?
Instead of Safe Mode, did you try Last Known Good Configuration?I tried the "last known good configuration" but it did the same thing, it lingered there. The antivirus update was from McAfee.I meant to ask this in my last post...can you see your wallpaper and just not your icons? Or does Windows not even leave the Welcome screen?
Also, do you have an official Windows CD?

If you can see your wallpaper, hold down the Windows key and press R to bring up the Run screen. Type in explorer and click on OK. If this works, we then may need to determine what's preventing explorer from autostarting.

Also...if you have the Windows CD, press Windows + R again and type in SFC /scannow (note the space). Enter your CD when prompted.




If your computer doesn't leave the Welcome screen, the Windows CD may be needed. Try reading through this page...
http://www.ntcompatible.com/thread27472-1.html

Unfortunately, I have to take off for now, but give those a try, and some of our other members will SURELY come along with some of their own suggestions.Ok you answered that question , but you didn't answer whether it was legal or not........... and be honest whether it is legal , because if you lie then i cant tell you whats wrong , i cant help you install the files because the site is on a strict policy not to help with illegal software and i respect that ........but i can help you understand why it has done this , if your honest ..Yes, the software is legal. Also, I don't see the wallpaper or the icons. It's a blank screen which comes up.booting from the OS cd and copying the userinit.exe and wsaupdater.exe files seems to be the answer based on the aforementioned thread. That's what I would do anyways.At the moment, that's the only solution I can think of.If your windows Stuck after welcome Screen, Press Ctrl+Alt+Del then there will appear Task Manager, In Application Tab, Press new Task TAB in Right Bottom Corner, then write there EXPLORER.EXE in Creat New Task window...

Then Enjoy......... ALLAH HAFIZQuote from: endlevel on July 26, 2007, 02:20:08 AM

If your windows Stuck after welcome Screen, Press Ctrl+Alt+Del then there will appear Task Manager, In Application Tab, Press new Task TAB in Right Bottom Corner, then write there EXPLORER.EXE in Creat New Task window...

Then Enjoy......... ALLAH HAFIZ

Also...if you have the Windows CD, press Windows + R again and type in sfc /scannow (note the space). Enter your CD when prompted.

Firstly you tell me what's the name of that antivirus