Hi..trying to help someone  here.

This person had M.Outlook  2003, then installed 2007  recently.Worked fine,then
started to act up and now she cant even get her updates to work.

She then installed Ultimate 2007, which will not work  either.This is a mess.
Ultimate keeps saying that I need msi or xml  files and Im not sure what to do next.

I am trying to remove outlook 2007  through add/remove and it starts and then says there
is an error and cant be removed.

Her OS is windows xp SP3.


Can anyone help me  with this?

Also, this woman received the Ultimate discs from Microsoft itself, 2 discs and they send her a Disc 1,
which is a dvd and disc 2,  which is a cd.

Now her dell only has a cd rom drive.So MS screwed up there.

I dont even know where to go with this.

I just need to know how to get rid of OL 2007, and then install Ultimate.
Thanks a bunch  people.

CindiUse Revo Uninstaller to remove the troublesome unwanted programs then reinstall the programs you want:  Revo UninstallerHi..thanks so much...this worked, removing outlook, that is.

Now I have these Office Ultimate files on my DESKTOP and I am unable to install them.

I think this woman may have downloaded the whole suite from microsoft itself, not sure if its corrupted,
and I dont think they are zip files. Any ideas on how I can get these things to install?

Keeps asking me for xml and msi files. Can I download these for free somewhere?

Thanks again!
Microsoft Outlook 2003 is part of Microsoft's Office Suite 2003.  Revo Uninstaller removed that part of the Office Suite of 2003.

Office 2007 is totally separate of Office 2003.  Office 2003 has to be uninstalled before Office 2007 can be installed....understand?

Once you uninstall Office 2003, you should be able to proceed with the installation of Ultimate 2007.  Use the discs she received to install the NEW product.  Of course, should you come across any errors during the install of Ultimate 2007, please...let us know, verbatim, what these errors are.

Also, can you please provide us with a screenshot of your desktop so we can look at these Office Ultimate files you are referring to...


Thank you...Hi..I totally understand. I removed both 2003 and 2007 of outlook.  When she had installed the 2007, she installed directly into the same folder as the 2003,actually,this is  what Revo stated in a prompt.

Here is http://www.flickr.com/photos/[email protected]/3394171913/





Hope I did this correctly.

Also,  as stated before....I believe this woman downloaded from MS, the ultimate suite.
She couldnt get it to go, so she requested the discs.  Now, she has an older dell with Compact disc only.
MS sent her two discs, Disc 1 is a dvd which wont play and the second is a cd.

I informed her of this and she just stated its ALREADY on the computer so it shouldnt be a problem.

So, Im lost on how to help her.

Thanks.



added note...I downloaded a trial version of Microsoft office from the MS website.  It downloaded fine, the file is

 X1230107.exe

I DOUBLE click on it to install  and nothing happens. Wont open at all.

Thanks.

another note..just ran sfc scannow, PROGRESSED fine, still am unable to open the downloaded program.Theresa...

You're missing my point.  Outlook is just a part of the Office Suite.  You have to uninstall and re-install the whole Office Suite...not just Outlook.  You're trying to replace a 2003 version with a 2007 version.

Uninstall the entire 2003 Office Suite...and then uninstall the 2007 Office Suite.

Then re-install the 2007 Office Suite.

Go into Add/Remove Programs and uninstall Microsoft Office.  If you encounter any errors during this process, use Revo Uninstaller to uninstall Microsoft Office.

Then use the discs she received in order to re-install her new product.  If she paid for this, she should have a product key.