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Solve : dell axim X50 hand held PDA?

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Hi not sure if this is the correct TOPIC place to ask this but im sure you will let me know
My boyfriend has a Dell Axim X50 PDA   it has microsoft Active sync 3.8 on it
for some reason a week ago he tried to sync up with my computer as he always does
and it keeps telling him the connection is lost.  it starts to connect  then drops it

Any suggestions what we can do.  The PDA works FIND except for this and
i have serveral spyware/virus protections on the computer
is there something we can do or check.  His PDA Is his life....  he has been unable to sync up in a week so i WOULD like to try and help him  

thank you soo much for your help  
any help is appreciated.  
thanks
Crly1264



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