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Solve : DirectX question?

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hi all, im new here an seeking help from anyone

im tryin to get my wifes computer running to play a game called Rappelz, i get it installed, and everything good to go, once i click "start" it gives an error "render create device error" ive spoke with tech on their end and they told me to update my driver, which is up to date, they also told me to check my resolution and to make both windows and rappelz 60Hz which i also did.

so i opened up DXdiag to check an compare it to my pc (which runs rappelz perfectly) and everything is the same except for DirectX

it shows up as:
DirectDraw Acceleration
Direct3D Acceleration
AGP Texture Acceleration

all 3 are "not available" where as mine say "Enabled"

did she INSTALL DirectX incorrectly? or could this problem be something else?
could someone give me a hand fixing this, any info will help me greatly thankswhat video adapter is installed on their computer?Quote from: BC_Programmer on December 07, 2008, 05:00:38 PM

what video adapter is installed on their computer?

Card name: Intel(R) 82945G Express Chipset Family

if this isnt it lemme knowGet directX from here and see if you can it would help fix the problem.

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Doing this would get the LATEST version of DirectX compatible to your system.

And get the latest drivers for your adapter.yes- from the sounds of it the video drivers aren't properly installed, or their OpenGL and DirectX capabilities have been disabled.Quote from: BC_Programmer on December 07, 2008, 06:45:09 PM
yes- from the sounds of it the video drivers aren't properly installed, or their OpenGL and DirectX capabilities have been disabled.

BC_Programmer: Yes indeed. Hence my suggestion up there

TiMes: let us know how it goes. I'd have thought the program you are attempting to run would tell you more of what's wrong but I guess not ill give it a try tomorrow morning when i get up its too late to do it now ill post here once i FIND out for you guys thanks for all the helpran the file but no change, still all 3 say not available and game still gets same error i think ive done just about everything i can to fix this problem im at the point where i wanna pull out my hair xD

im tryin to figure out how to see if i have my video correctly installed, since everyone im talkin to says that seems to be the problem, ive gone to the intel main page an did some test, using her pc of course, and it gives all the info about her pc and says that everything is installed correctly not sure if this will help but this is the display info from my wifes pc maybe it will give you guys a better understanding of what im DEALING with here:

*** as you can see the bottom 7 are what i believe is the problem ***

also other online games seem to work such as starcraft, and diablo2 which use directX



---------------
Display Devices
---------------
Card name: Intel(R) 82945G Express Chipset Family
MANUFACTURER: Intel Corporation
Chip type: Intel(R) 82945G Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_1B761019&REV_02
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: igxprd32.dll
Driver Version: 6.14.0010.4704 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 10/6/2006 02:23:32, 53248 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: igxpmp32.sys
Mini VDD Date: 10/6/2006 02:24:00, 1181824 bytes
Device Identifier: {D7B78E66-6432-11CF-C961-7C3BA3C2CB35}
Vendor ID: 0x8086
Device ID: 0x2772
SubSys ID: 0x1B761019
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not runYour video card (or in this case, onboard video) doesn't meet the minimum requirements:

http://rappelz.gpotato.com/?m=downloads

An onboard Intel graphics adapter is crap. You need a real card.

Also, I noticed this on your DXDIAG output:

Display Memory: n/a

That usually means something disabled it. NetMeeting is the most likely culprit. Disable that and you'll get your video RAM back.Quote from: killerb255 on December 13, 2008, 07:50:04 PM
Your video card (or in this case, onboard video) doesn't meet the minimum requirements:

http://rappelz.gpotato.com/?m=downloads

An onboard Intel graphics adapter is crap. You need a real card.

Also, I noticed this on your DXDIAG output:

Display Memory: n/a

That usually means something disabled it. NetMeeting is the most likely culprit. Disable that and you'll get your video RAM back.


i ended up fixing it i went to properties>display>advanced>troubleshoot an set the settings from minimum to max and it loaded fine. the only thing is, its a low gfx an a little hard to see, but since i play with her on the other pc i just fight along side her an everything works out fine:) thanks for everyones help with this your help, an info really helped alotwhy was it on Minimum what is the best link to get DirectX?Quote from: chuchu61190 on December 15, 2008, 01:29:55 PM
what is the best link to get DirectX?

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

The official place to get it. This is straight from Microsoft!!!


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