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Answer» Hi all. For some reason, whenever I try to author a DVD, either I get an error message or a crash about halfway through. I've tried Nero Vision, DivX Author, and TMPGEnc Authoring Works. At first I thought it had to do with a codec conflict, so I uninstalled and reinstalled the programs (one at a time), then I installed K-Lite Codec pack. I am still having no success. For anyone with experience with these type of programs, any help would be appreciated. Thank you.
PC Specs:
AMD Athlon 64 X2 6000+
2048 MB RAM
PNY GeForce 8800GTS
Windows XP Home SP3
(All drivers are updated.)Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe
Double-click VEW.exe then under Select log to query, select:
Application
System
Under Select type to list, select:
Critical (Vista only)
Error
Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
Vino's Event Viewer v01c run on Windows XP in English
Report run at 23/08/2009 9:41:20 PM
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 23/08/2009 3:42:40 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 2:59:38 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 2:42:39 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 1:59:58 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 1:42:37 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 12:56:14 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 23/08/2009 12:39:14 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 22/08/2009 7:25:38 PM
Type: error Category: 0
Event: 1000 Source: Application Error
FAULTING application tmpgencauthoringworks4.exe, version 4.0.2.14, faulting module moviempeg.vme, version 1.0.2.4810, fault address 0x001a3170.
Log: 'Application' Date/Time: 22/08/2009 6:56:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 22/08/2009 6:39:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 22/08/2009 5:56:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 22/08/2009 5:39:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 21/08/2009 10:39:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 21/08/2009 1:56:05 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 21/08/2009 1:39:05 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 21/08/2009 12:56:05 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 21/08/2009 12:39:05 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 20/08/2009 11:56:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 20/08/2009 11:39:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
Log: 'Application' Date/Time: 20/08/2009 10:56:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 23/08/2009 4:34:22 PM
Type: error Category: 0
Event: 1002 Source: Dhcp
The IP address lease 192.168.1.35 for the Network Card with network address 000D3A293160 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Log: 'System' Date/Time: 23/08/2009 3:53:02 PM
Type: error Category: 0
Event: 1002 Source: Dhcp
The IP address lease 192.168.1.165 for the Network Card with network address 000D3A293160 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Log: 'System' Date/Time: 22/08/2009 12:38:32 AM
Type: error Category: 0
Event: 7031 Source: Service Control Manager
The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Log: 'System' Date/Time: 22/08/2009 12:37:57 AM
Type: error Category: 0
Event: 7031 Source: Service Control Manager
The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Log: 'System' Date/Time: 20/08/2009 9:26:13 PM
Type: error Category: 0
Event: 1001 Source: Dhcp
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 000D3A293160. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 20/08/2009 9:22:03 PM
Type: error Category: 0
Event: 1001 Source: Dhcp
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 000D3A293160. The following error occurred: The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 20/08/2009 5:35:09 PM
Type: error Category: 0
Event: 1001 Source: Dhcp
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 000D3A293160. The following error occurred: The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 20/08/2009 5:24:38 PM
Type: error Category: 0
Event: 1001 Source: Dhcp
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 000D3A293160. The following error occurred: The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 20/08/2009 11:03:13 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 20/08/2009 11:03:11 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 20/08/2009 11:03:10 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 20/08/2009 11:01:37 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 20/08/2009 11:01:36 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 20/08/2009 11:01:35 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
Log: 'System' Date/Time: 19/08/2009 7:32:40 PM
Type: error Category: 0
Event: 7031 Source: Service Control Manager
The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Log: 'System' Date/Time: 18/08/2009 7:56:13 PM
Type: error Category: 0
Event: 29 Source: W32Time
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
Log: 'System' Date/Time: 18/08/2009 7:56:13 PM
Type: error Category: 0
Event: 17 Source: W32Time
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
Log: 'System' Date/Time: 18/08/2009 7:11:35 PM
Type: error Category: 6
Event: 16 Source: Windows Update Agent
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
Log: 'System' Date/Time: 18/08/2009 3:34:21 PM
Type: error Category: 0
Event: 29 Source: W32Time
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 120 minutes. NtpClient has no source of accurate time.
Log: 'System' Date/Time: 18/08/2009 3:34:21 PM
Type: error Category: 0
Event: 17 Source: W32Time
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 120 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
For BlueScreenView, it doesn't seem to be scanning when I first run the program, so there are no crash reports or anything. Do I need to "get" another BSOD by running the DVD authoring program?
From the whole report I can see only ONE event connected to video issue:
Quote Log: 'Application' Date/Time: 22/08/2009 7:25:38 PM
Type: error Category: 0
Event: 1000 Source: Application Error
Faulting application tmpgencauthoringworks4.exe, version 4.0.2.14, faulting module moviempeg.vme, version 1.0.2.4810, fault address 0x001a3170. so I'm not sure what's going on, since you say, it happens all the time.
As for BSODs, check couple of things.
Make sure...
1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k).
Then, navigate to: C:\Windows\Minidump folder and see, if there are any .dmp files there.
Here's the BlueScreenView minidump. Seems to be related to the infamous hal.dll file.
==================================================
Dump File : Mini082509-01.dmp
Crash Time : 8/25/2009 3:21:23 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0x806e4ea0
Caused By Driver : hal.dll
Caused By Address : hal.dll+ea0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================Try to force couple more BSODs. We'll see, if they're caused by same source.Sorry for the LONG delay, but the program seemed to be working for a while. Now, it's crashing again. Seems to be the same error. Here's some more BSOD reports:
==================================================
Dump File : Mini090309-02.dmp
Crash Time : 9/3/2009 8:36:10 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0x806e4ea0
Caused By Driver : hal.dll
Caused By Address : hal.dll+ea0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================
==================================================
Dump File : Mini090309-01.dmp
Crash Time : 9/3/2009 5:53:12 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0x806e4ea0
Caused By Driver : hal.dll
Caused By Address : hal.dll+ea0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================
==================================================
Dump File : Mini082509-01.dmp
Crash Time : 8/25/2009 3:21:23 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0x806e4ea0
Caused By Driver : hal.dll
Caused By Address : hal.dll+ea0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================
Yeah, same thing...
hal.dll error is very nasty, because there are almost countless reasons for it.
See here: http://pcsupport.about.com/od/findbyerrormessage/a/missinghaldll.htm
Try....
If you have Windows CD...(if you don't have Windows CD, scroll down)
1. Insert your Windows XP CD into your CD and assure that your CD-ROM drive is capable of booting the CD.
2. Once you have booted from CD, do NOT select the option that states: Press F2 to INITIATE the Automated System Recovery (ASR) tool.
You’re going to proceed until you see the following screen, at which point you will press the “R” key to enter the recovery console:
3. After you have selected the appropriate option from step two, you will be prompted to select a valid Windows installation (typically number “1″).
Select the installation number, and hit Enter.
If there is an administrator password for the administrator account, enter it and hit Enter (if asked for the password, and you don't know it, you're out of luck).
You will be greeted with this screen, which indicates a recovery console at the ready:
4. There are eight commands you must enter in sequence to repair your problem..
NOTE. Make sure, you press Enter after each command. Make sure, all commands are exact, including "spaces".
These commands are as follows:
CD..
ATTRIB -H C:\boot.ini
ATTRIB -S C:\boot.ini
ATTRIB -R C:\boot.ini
del boot.ini
BOOTCFG /Rebuild
Note about the above command.
BOOTCFG /REBUILD command which searches for pre-existing installations of Windows XP and rebuilds sundry essential components of the Windows operating system, recompiles the BOOT.INI file and corrects a litany of common Windows errors.
It is very important that you do one or both of the following two things:
A.) Every Windows XP owner must use /FASTDETECT as OS Load Option when the rebuild process is finalizing.
B.) If you are the owner of a CPU featuring Intel’s XD or AMD’s NX buffer overflow protection, you must also use /NOEXECUTE=OPTIN as an OS Load Option.
For the Enter Load Identifier portion of this command, you should enter the name of the operating system you have installed.
If, for example, you are using Windows XP Home, you could type Microsoft Windows XP Home Edition for the identifier (it's not crucial, however what the name is, as long, as it's meaningful).
Here is your computer screen:
5. Following command verifies the integrity of the hard drive containing the Windows XP installation. While this step is not an essential function in our process, it’s still good to be sure that the drive is physically capable of running windows, in that it contains no bad sectors or other corruptions that might be the culprit:
CHKDSK /R
6. This last command writes a new boot sector to the hard drive and cleans up all the loose ends we created by rebuilding the BOOT.INI file and the system files. When the Windows Recovery Console asks you if you are Sure you want to write a new bootsector to the partition C: ? just hit “Y”, then Enter to confirm your decision:
FIXBOOT
7. It’s time to reboot your PC by typing
EXIT
and PRESSING Enter.
With any luck, your PC will boot successfully into Windows XP as if your VARIOUS DLL, Hive, EXE and NTLDR errors never existed.
If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomputerparamedic.com/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.com/index.php?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow instructions from Step #3 above.
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