I have the Electronics Arts Downloading program, i have Downloaded it and installed it... i have an account and can access it easily

The PROBLEM is when i try to DOWNLOAD the games i have paid for, as it continually SAY 'We're sorry, your session has ended', i have a good internet connection (10mbps Belkin G54 Wireless... i THINK) and its quite stable. i can download free trailers and patches... but not anything i have paid for, that being Battlefield 2142 Northern Strike I even tried to purchase it again in case the Pre-paid code had a problem ( i originally bought it off Amazon.co.uk).

Frankly i think that the idea of buying a piece of paper in a BOX is ludicrous, but most of the servers i see are running Northern Strike , I would prefer a Disk with the program on it To be honest.

The reason im posting this here is that ive paid for the game already and i want to play What does Electronic Arts have to say about this....have you contacted them ? ?ive tired e-mailing them etc... and so far they have just ignored me so...

their help section is of no help... thats why im bringing this issue to you guys