Hello,

First off, I should make it known I e-mailed Gateway Tech Support; however, they were not helpful at all. And I'm not wanting to pay 1.95 a minute to call them.

I have a Gateway 500GR, 3.2Ghz HT with 1GB of RAM, and a 200GB HDD. I decided I wanted to rid the computer of the programs that had been put on it buy the store I purchased it from (It was the DEMO model I bought), so I decided to perform a full restore of the computer. I have three CDs, a Drivers CD, an Applications CD, and an OS CD. The restore starts with the Drivers CD - this CD allows me to format and fdisk the harddrive. Then I insert the OS CD to begin INSTALLING Windows XP. Now here is where the problems begin. Once the OS is installed, it will ask for the Drivers CD - load some drivers, then the Applications CD - load some applications. However, when I insert the Drivers CD (Or the Applications CD for that matter), all I get is a 'Gateway Restoration Kit' image on screen, and a small box opening and closing to the right of the text. Nothing else. The computer is not frozen, and I can enter the Task Manager and end the process. What's more... is without the drivers from that CD - I can't seem to connect to the internet.

When I go into the Device Manager, and look under 'Other Devices' I have the following with question marks (Apparently without drivers): ETHERNET Controller, PCI Device, PCI Simple COMMUNICATIONS Controller, SM Bus Controller, Universal Serial Bus Controller, and Video Controller.

So... I can't even seem to connect to the internet to download these drivers, and have no idea which ONES they are off the Driver CD.Chad S. Thain......What about going back to the store you bought it from......They should be able to assist you I would think. In hindsite , you would have been better off removing the programs using the add/remove function . I will never understand why these companies use that multidisk crap......It saves them a few dollars in license fees......but creates a nightmare for the buyers.
Perhaps one of our members who uses this system can offer you some assistance.

Good luck ....

dl65
You donot require Fdisk for Windows XP.http://support.gateway.com/s/SOFTWARE/MICROSOF/7507189/750718956.shtml