InterviewSolution
| 1. |
Solve : Having problem downloading lastest printer driver from Epson website? |
|
Answer» I am having a frustrating time trying to download the lastest printer driver from the Epson website. I have Windows XP Professional on my computer but was told to go ahead and use their download for Windows 2000. I worked on the phone with an Epson tech and we kept getting a popup at the end of the trying to download which read, "c:windows/system32/autoexec.nt The system file is not suitable for running MS-DOS and Microsoft windows applications. Close to terminate the application." The tech told me I should go to the Microsoft website for help. The Microsoft website help center told me to follow the same steps that the Epson website did and so I get the same pop up window. To get further help from Microsoft costs big bucks and all I'm trying to do is get my printer to start working with my computer again. Has anyone got any suggestions for me? Quote trying to downloador install? Download link, please. I'm trying to download a printer driver from the Epson website. http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=14422&prodoid=10614&infoType=Downloads&platform=All Is this the link you were refering to in your question? Thank you for resonding.There are several drivers at your link. Which one are you trying to download? ...and one more time...are you getting mentioned error, when you try to download, OR install the driver?I'm trying to download a printer driver listed under Windows Operating Systems at the link I GAVE you, it is named printer driver v5. obes2 for Windows 2000. When I try to download, the download never finishes because I get the MESSAGE I quoted in my original post.Possible solution: http://kb.bighammer.com/article.aspx?id=10003Wow, that was amazing! That was exactly my problem, it was nice to know I wasn't the only one that it has happened to. Anyways, I did what they said to do then went back to the Epson website and voila I was able to download the driver. That was the positive stuff. Now I still have some negative... when I tried to print something I am getting a printer failed to print message.I'm glad, it worked As for your printer... Go to Device Manager, uninstall printer driver, and printer itself. Turn off computer. Disconnect printer cable. Turn on computer. Install freshly downloaded driver. It may ask you to connect the printer back to your computer. If not, finish driver installation. Turn off computer. Reconnect printer. Restart computer.Well, I am back and appreciated seeing a list of THINGS to do. I went down the list methodically and did everything the way I thought was right but I'm still getting a printer failed to print message. Let me ask you this...When I went to Device Manager the only thing on the list that seemed linked to my Epson printer was a listing called Ports. Under Ports there were 2 CHOICES; COM1 and LPT1. Under both these headings I find a subheading of Driver. When I went through your steps I went to the LPT1 choice only and clicked on uninstalling a driver listed there by Microsoft dated 7/1/2001 version 5.1.2600.0. The same driver is listed under the COM1 heading in Ports but I did not uninstall that one because I didn't know if I should. Should I have uninstalled both? Or am I totally not doing the right thing? Thank you again for your help. Quote Or am I totally not doing the right thing?Yes. Nothing really happened by uninstalling "wrong" driver, because, most likely, Windows reinstalled it on reboot. Printer may not show in Device Manager. Click Start>Printer and Faxes. Is it listed there? If so, right click on it, click Delete Then... Turn off computer. Disconnect printer cable. Turn on computer. Install freshly downloaded driver. It may ask you to connect the printer back to your computer. If not, finish driver installation. Turn off computer. Reconnect printer. Restart computer. Okay, I'm finally back. After following your steps it still wouldn't print for me so I DECIDED to switch to a USB cable instead of my parallel cable and I'm happy to say the sound of my printer never sounded soooo good to me. This has been a 5 day process for me to work out all the kinks and I would have never got it done without the important link to http://kb.bighammer.com/article.aspx?id=10003 that you gave me. Had you not figured out that for me I would not have known where to turn. So thank you very, very much for your help. I will be passing this website on to my friends. This is a great resource.You're very welcome Stop by anytime. |
|