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Solve : Help!!!!!!!!!!!!!!!!!!!!?

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This is a Win95 OS, on a fairly older computer.
After installing a game on a friend's computer, it SHUT down and restarted, and then you had to enter password, desktop came up showing only 2 Icons, the rest were blank.  Also, the mouse and keyboard would not work, nor could you open the CD container.  It was like it had turned off.  We pushed the reset button and it did the same thing.  Now, of course, I am to blame for crashing her computer.  
Could this be a resolution problem CAUSED by the game install?
Or could I actually have changed something in the registry by installing it?
My friend's husband can't play his Pogo games and this might result in tragedy!!!
Please help!
Thanks ANYONE, in advance. talula51..... Just a few questions .......
Is this machine connected to the net ?
How was the game installed , downloaded or installed from a cd or a floppy ?
Have you TRIED to start it up in Safe Mode ?

dl65  Thank you for your reply.  Yes, the computer has internet access.  The game was installed from a CD.  I am going to try safe mode ASAP and see what happens.  If I get it to open in safe mode, what would be my next steps?Hello

I have an issue myself that I'm looking for ans answer before posting.

After you get into the machine, you probably want to remove the offending software.

control panel::add/remove programs::'new game'

Note: before attempting to install stuff in the future, try to ensure that the prereqs are met.

usually, system requirements are listed on the box, in the install instructions.  failure to meet these can often result in unexpected results.



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