Just purchased a Hitachi external hard drive for my desk top (Dell with Pentium 4 {2.66}) The external drive shows up in Device Manager as Hitachi External Hard Drive with a yellow question maark next to it and it is under Other Devices. When I right click and select properties it tells me the drivers are not installed (code 28). Hitachi does not show up anywhere in STORAGE. I have tries picking through the drivers on Dell SUPPORT.
Any Ideas?
Thanks?Have you been to the device manager and tried update drivers?WOW, very quick response. Thanks.
Yes I have. It says that it was not installed because the software COULD not be located.
I should add. The reason I have not tried to reload all the software I because I have lost the password (imada) for the computer (fingerprint scanner handles logons and administrator password not visible). The external hard drive was to back everything up so I could reload with out loosing everything (and in case I did something else silly).Are you using windows XP?Yes. Windows XP SP2.Did you format it?

Go to CONTROL Panel, Administrative Tools , Computer Management , Storage , Disk Management. What do you see there ?The Hitachi does not show up under disk management. The system keeps trying to install the device but always says that it is unable to find the software.Just noticed that I seem to be having a problem updating any driver.