Hello, I just purchased a USB 3.5G modem - model: K190 made by KTech and I need its drivers/software.
It doesn't work (except the EXTRA SD memory card capability) as it doesn't have any drivers or software on it, contrary to what the store clerk said, maybe there's a defect because I already tried it on two different laptops.
Certainly, it didn't come with any CD or manual nor can I give it back. The COMPANY doesn't have any website and there are no drivers to be FOUND on the internet.. I spent hours looking for the modem's drivers..
I would be very grateful if somebody could help me out and if possible, send me the software/driver of this modem to my email address: [emailprotected]
If somebody from this website doesn't help me, I will have to throw it away:( I paid $25 for it.. I realize that for some folks it's NOTHING, but I'm quite poor and I can't afford to buy another model..
Thank you for your time and help in advance.
Greg
Return it for a refund...I cannot because the shop didn't give me a sales slip and I forgot to ask for it:( I went back there but now this crooked seller says I never bought it from him.. Tell him you plan on reporting him to the BBB...Like patio said if you plan on reporting them to the BBB or at least say it they might try to work with you. As none of them want to be in the database as "bad businesses". I would say first off the first mistake would be buying when they have "no phone number or website". For some reason that is just a red flag to me that something is not quite right, even if the website is not paid you should at least have a phone number. Do you have the name of this clerk? It would fall under the fact that it was not the product it was said to be and thus the Better Business Bero would for sure take the filing. Here is the paperwork that you can do on line, I did this once and within a day the business called me back and swore up and down that it would never happen again. I updated the report but they asked me to "remove it", due to the fact that I said the only reason I was getting someware is it was their rep on the line and that matters to them more than returning phone calls. It seems they watch those postings more than you would think and try to do just about anything to fix a bad report (if they care about their business) If not they just forget to get in contact with you and those types of businesses don't stay around for very long as word travels fast. Did you pay with paypal and has it been less than 45 days, if so I would request a full amount back, according to paypal and their tos if it is less than 45 days you can request your money back and if they do not get back to you in a number of days you send it to paypal for them to review the claim and your money is pending well this is going on neither of you have access to it, from what I have gone through I can tell you if the other party does not reply you get your money back due to the fact they never submitted their side of the story and as you with one side that side wins well with paypal at least. That is the only reason I use paypal.


Let me know if you need help filing either, maybe a pm would work better unless the admins are OK with this post getting longer and more replay's to the subject.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started >they will forword the filling within two business days and most problems are solved within 30-days. I would still file with paypal if that is how you paid until you at least fix the problem, you can cancel a complaint but you can not file after 45 days after you send the e-payment or online payment to the business

Sorry for the long post with the details, I would be really upset right now if I were you and doing everything I know to get my cash back if the product was a fake.


Good Luck,
Nadia