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Solve : How to uninstall trend micro internet security pro in windows 7 RC?? |
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Answer» I started installing this before I realized it won't run with Windows 7. I got several error/incompatible dialog boxes during install. I didn't want to cancel in the middle of the install for FEAR of having problems with th uninstall. Well, the install froze after most of it was installed. So I tried uninstalling it per directions on Trend Micro's website here: Boot to safemode... 1- The Trend Uninstall was what was missing from the 'Start > All Programs' list. 2- Trend didn't even show up in 'Add/Remove Programs (safe mode or normal) 3- The TISSuprt.exe that Trend Micro's site say's to use wasn't there, and it's still not there with Trend running fine. What I did FIND was a file named "TISTOOL" (Trend Micro Diagnostic Toolkit) (right below where their TISSuprt.exe was supposed to be. That program has a "uninstall" tab which consist of an option to force uninstall in case of install problems. Exactly what I needed. http://i243.photobucket.com/albums/ff1/letrocrew/Trendtoolkituninstalltab-1.jpg EDIT = corrected linkNice detective work there... Is that file located in all your Trend installs ? ?I have my EMachines disassembled right now so I'll have to check TM Internet security later. And my "Trend Micro PcCillin Internet Security for Dell" has expired so I don't know about it either. But I do see what the difference is with TM Pro. The Trend Micro website example (in my first link) gives the file name, "TISSuprt.exe.". My TM IS Pro 2009 has it named "TISTOOL". Both file icons are a red & white lifesaver float so I suspect they contain the same, or similar diagnostic tools. I too would like to see if "Trend Micro Internet Security (NON Pro) has this force uninstall option. BTW my screen shot I posted a link to in my previous post did not show the "uninstall" tab open. I'll fix that now so you can see that exact phrase it gives concerning "Forced Uninstall". |
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