My son's laptop charges fine when it's in either hibernate or off mode...but when he
powers it up and uses it with the charger still connected, it does not charge the laptop.
Any ideas or suggestions? Going to bed now but I'll check the responses in the morning.
Thanks to whomever can help.How do you know the battery does not get a charge?
Did you measure it? Worth what kind of instrument?
What model is it? How old is it? What CHANGES, if any, have been made to the hardware?
Is it the original battery?
And software. Are there any programs that run in the background with high CPU load?
I haven't checked the battery but it is the original battery. It's an Acer Aspire 5552 model. It's a little over two years old. Many batteries do not charge well after two years. This is a common problem.
BTW: That is not just an opinion of mine. Many uses say that about their laptops. Including even some Acer users.

Should you buy a new battery? It is up to you. But if you do, you might consider running the laptop without the battery once the new battery has been tested and fully CHARGED. Some say that can extend the life of the battery. Of scours, you will need to put the battery in from time to time to keep a charge on it.


In short, I don't think there is anything WRONG with your Acer. It is the battery. If you want tips on how to make anew battery LAST longer, search on the key phrase
"extend laptop battery life" and find lots of tips. You will find, among other things, a recent article by Samsung. I think that article is correct. They do not recommend removing the batter. You decide.

Tell him to charge it when it's not in use...Battery issues are common in laptops even if it's only a year old. However, sometimes, it's the fan that causes it.I believe we can safely IGNORE the directly above post.