This is a BIG one. My daughter left her laptop here and I decided to clean it up for her because she never does it. She was not complaining about it running slow and she had no problems with it.

It's a HP Pavilion dv2000 running XP.

I tried running malwarebytes and it needed upgrading I then tried running superantispyware which also needed upgrading.
I upgraded superantispyware and proceeded to run it. It ran for almost 1/2 and hr with 573 objects found then I got the blue screen of death.
I rebooted to last known good start up and wanted to run a disk clean up. I started disk clean up and it ran for about 15 minutes and came up with the entrys to check what you wanted to delete I checked them all and continued the clean up. Again I got the blue screen of death and proceeded to reboot only this time I received the following message ;
Windows could not start because of an error in the software
please report this problem as
load needed DLL's for kernal
Please contact your support person to report this problem.

I do have my laptop to go on the net and create disks if I need to. I already looked for any system cds that may have come with the dv2000 and none can be found.

What can I do !

Thanks in advance for the help.I usually wait for a response but being I can't afford to replace her laptop right now and edgy to see if this is fixable I decided to use the PC Recovery option available when the laptop was booted.

"IF" this does get me back to being able to use the laptop what can I do to guard against this happening again and can I create a boot able cd for future use ? The oddest thing I ever saw.

Thanks again in advance,
MP.You OBVIOUSLY need to follow a finer grain cleaning procedure. (which is absolutely logical since this is not your own pc).

Also, you could have created a ghost IMAGE or something beforehand.

Actually it is my youngest daughters laptop the one I gave her when I got a new one.
She usually asks me to do a "clean-up" because she never does.
Her superantispyware and malwarebytes were so old I had to download new versions.
I've been on this SITE a LONG long time now and very proficient at a general clean-up and also know enough to stop at a certain point when things go wrong.

Her laptop right now is up and running I ran Superantispyware,malwarebyte and avg I also ran hijackthis and then used the tool provided here to weed out the suspects of which there was only 1 and I also ran chkdsk/f/r with no errors.

Here's the problems that persist - When I try to run disk cleaner I get the blue screen of death. For this I went in and checked boxes one by one until it was almost to zero. For compressed files I had to view files and manually delete them one by one. Again I try to run disk cleaner thinking it should run clean through since there is nothing in the but the compressed files still comes up with an amount but when I go to view files nothing is present?
I also cannot UPDATE to sp3 from Microsoft updates the error code I receive is 0x80070017.

Thanks in advance for the help,
MP.