I have Microsoft Office, c/w Word. Today the menu bar has disappeared, I've removed and reloaded, still not there, it's in EXCEL but not word... Without the main tool bar I am extremely frustrated... any one have any ideas? :-?Do you KNOW where to find your "normal.dot" template? If not, do a search for it. Once you've found it, rename it or delete it, then load Word up again. Has the problem gone away?THANKS I tried to find the File Normal.dot but can't find it on the C drive, any idea where I might find it? Reloading the Office package has not been succesful yet (tried 3 times now...)
Did you use the Windows find/search facility? The Normal.dot file will be stored somewhere under your profile, but you'll need to ENSURE that you're looking in hidden files and folders, because the "Application data" folder under your profile is hidden. On WinXP, the folder is usually at (e.g.) C:\Documents and Settings\Rob\Application Data\Microsoft\Templateswell, i finally found the files and deleted them. I repaired/reloaded the software and the problem still exists. I am so confused as to what is causing this? HELP!!! - Well I got it to work... thanks all for the guidance, it took a little more tricks to make it work and I'll share them for the benifit of everyone...
Note - I failed to find the files the first time because I failed to search the hidden fies
I also went to the Microsoft website and uploaded the service pak for XP and any other upgrades and that did not help.
Also adding to the frustration was that even with the normal.dot file deleted off my computer when I tried to open a file on the computer I have networked it still did not work...copying the file from the "good" system also did not work.
THE SOLUTION:
on the Microsoft site - under assistance - I discovered that I could start Word from the run menu and use a "switch" to disable it from starting up with the normal.dot file that was missing the menu bar. So I used a command under the run option of programs/office/winword.exe /a ... the "/a" was the key - this promptedme to open a new file which I did from the Office Software manual using the normal.dot file ... the next step was to save as "template" - I did this and hooray I'm back in business