I have just replaced my Epson printer with an HP All-In-One Printer-Fax-Copier-Scanner.

Now, when I come to print a Word 97 document, I have lost the window that opens before printing allowing the selection of which PART of the document to print. Instead, a FAULT occurs and Word 97 has to close. The problem seems confined to Word 97.

I have tried re-installing Word 97, but to no avail.

Any advice would be greatly appreciated.It's OK, I've solved it. It was a compatability problem. Once I set it to Windows 98 my printing selection window opened.Hello all

I’m sorry, but I spoke too soon and have not resolved the problem.

I'm running XP and as far as I can remember before changing my printer, I had to set compatibility to Windows 98 for Word 97 to work. After changing the printer I think the compatibility was removed - perhaps by the HP software? I set the compatibility back to Windows 98 and the window that opens before printing to allow which part of the document to print has now returned.

However, having made that CHOICE, and selected print, the HP AIO doesn't print, but hangs up. When I check the print queue, the document is spooling continuously, whatever that means.

Before I noticed this compatibility issue, when I clicked on print I did get an error message something like "The instruction at 0x7c9188 REFERENCED memory at 0x000000. The memory could not be written"

I'm wondering whether the HP software will not operate in XP with a programme that has to be set to Windows 98 compatibility.
This time I have fixed it. Thanks to the suggestion of a forum senior moderator it was just a matter of reinstalling the HP AIO software.

Try the simple things first, eh?sorry to interupt the mike show. but the EDIT BUTTON is a useful tool. Quote from: NOT ADMIN :P on March 27, 2008, 04:33:04 PM

sorry to interupt the mike show. but the EDIT BUTTON is a useful tool.
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What is this supposed to mean ? ?