My Aunt just got cable internet service INSTALLED a few days ago, however when it was installed her husband was home and did not know the password to her computer.  So the Tech could not check everything. She did not use her internet at all and has gone on vacation. I am house sitting for her and I brought my computer over. I hooked the net into my comp and ran a speedtest.net test. I was getting 750Kbs down. and 50Kbs up. It was okay enough to do some things, but when i attempted to stream a video or download anything I would get a MAX of 91Kbs down. I wasn't sure what was causing the problem so I tried all the normal things, replugging stuff in, restarting, I power cycled the modem a few times. All to no AVAIL. I went home and brought my modem over, with that hooked up I am getting 27Mbps down and .9Mbps up.   

Having figured out it was the modem, I looked up information on firmware and drivers for it.
She has a WebStar DPC2100
there are SOFTWARE updates for the modem (which I hope will fix the problem) however, Some are only for hardware revision 2.0.
I can not find any information on how to tell which if it is hardware 1.0 or 2.0.Call the cable modem supplier and ask them. truenorthUsually, there is something on the label on the bottom of the modem.the label has the S/N, MAC, model number, date of mfg. but doesn't say the hardware versionalso, when attempting to access the modem menu I get this:

The image “http://192.168.100.1/” cannot be displayed because it contains errors.That is the IP address and again i suggest that you call the cable company which i presume supplied the modem. truenorthI know what it is, Why can't I access the modem menu? I was told That has the information I need.the cable company won't do anything because I don't know all the ACCOUNT information (My aunt is out of town can't reach her)According to what I can find online, if it says DPC2100 on that label, it's version 1. If it says DPC2100r2, it's version 2. Okay, thank you. I never saw that online. I'll give it a try

Tried it. Works now. TY quaxo.

And *censored* you Cisco