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Answer» Hello there,
My BOSS is having PROBLEMS with his computer.
It's an HP Pavillion ZT1130,
with Windows XP 2002
When he tried to open his MS Outlook this morning he got the following error
message.
"Outlook could not open the file used to send and receive email, create appointments, and open the address book. Please select from the options below.
-Create New Personal Folders File
-Open Exsisting Personal File Folder"
The .pst file that outlook uses is where is should be and hasn't been altered.
Thoughts?
Thanks for the help.
-Adam
So, Outlook opens, you get the message, and then it closes, RIGHT? Could be the .pst file is corrupted or Outlook itself has gotten corrupted. Can you take the .pst file to another machine with Outlook on it and do a restore to TEST it?
Try reinstalling Outlook and do a restore of the .pst file.
ALAN <>< I'll let him know to try that, thanks.If you can post back with the solution.
Alan <><
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