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Answer» My PC randomly crashes to desktop on a few games and every now and then I GET a BSOD. It's always a KERNEL security check error. I have made sure my windows update is up-to-date and ran a few other steps I FOUND online. Not sure if it fixed my BSOD, not sure if it's related to my game crashes. When my games crash, they crash straight to desktop. GTA V, Apex Legends, and Rocket League are the main ones that come to mind. A couple others have/do but can't remember what. Any and all help will be greatly appreciated.
My PC Specs: Windows 10 Intel i7-2600S 16gb RAM GTX 1660
This is a link to a thread on EA support forums full of crash reports. On page 3 are two apex related event viewer errors from a crash and my DxDiag at the time. The only thing that has changed is I have gotten a new monitor. https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Crashing/m-p/7932441#M43453
I also used CrystalDiskInfo to make sure my harddrives weren't going bad. 1TB HDD & 256GB SSD.
The following is 2 event viewer errors from when Rocket League just crashed to desktop.
Log Name: Application Source: Application Error Date: 8/18/2019 3:15:36 AM Event ID: 1005 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-R8E5326 Description: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Rocket League because of this error.
Program: Rocket League File:
The error value is listed in the Additional Data section. User Action 1. OPEN the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data Error value: 00000000 Disk type: 0 Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1005 2 100 0x80000000000000 676 Application DESKTOP-R8E5326 Rocket League 00000000 0
Log Name: Application Source: Application Error Date: 8/18/2019 3:15:36 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-R8E5326 Description: Faulting application name: RocketLeague.exe, version: 1.0.10897.0, time stamp: 0x5cf8b3f9 Faulting module name: d3d9.dll, version: 10.0.18362.267, time stamp: 0x88b48800 Exception code: 0xc000001d Fault offset: 0x000ae774 Faulting process id: 0x2054 Faulting application start time: 0x01d5557ddfa09f76 Faulting application path: E:\SteamLibrary\steamapps\common\rocketleague\Binaries\Win32\RocketLeague.exe Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll Report Id: fe9c553c-780e-4bf8-b863-f590d56e6665 Faulting package full name: Faulting package-relative application ID: Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1000 2 100 0x80000000000000 675 Application DESKTOP-R8E5326 RocketLeague.exe 1.0.10897.0 5cf8b3f9 d3d9.dll 10.0.18362.267 88b48800 c000001d 000ae774 2054 01d5557ddfa09f76 E:\SteamLibrary\steamapps\common\rocketleague\Binaries\Win32\RocketLeague.exe C:\WINDOWS\SYSTEM32\d3d9.dll fe9c553c-780e-4bf8-b863-f590d56e6665
That looks like a corrupted .dll that can't be read correctly when the game loads. A reinstall of Rocket League may help here, or by manually replacing the .dll if you've a backup available.
Is there anything for GTA or Apex in event viewer?
Also what type of SSD are you using? It is suggesting a driver issue and likely the AHCI driver. Thanks
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