Hello everybody,

I'm having a PROBLEM running an applet.

It's for a share trading platform.

I wait for it to load and it TAKES ages. A message reading Applet jclient / LoginFrame started appears in the bottom left of the screen. It then asks me to verify a security certificate which I do and then it takes ages again and I get the message: Fatal error: one of the following jar files is missing from the classpath pluginsupport.jar. Please make sure you run the application from the shortcut that was installed on your desktop or on the Start menu when you upgraded. This program will now terminate.

Which it duly does! The Java sun turns into a small grey box.
But I don't have Java on my start menu or on my desktop, except to install. I've tried it with no FIREWALL. And I have the new version of java runtime.

I hope you can help me as I don't know a lot about computers and I've spent about 5 hours this morning trying to muddle through various forums in search of an answer. But to no avail!! And I'm going to break for lunch now before I throw the monitor out the window

Many thanks,

Sally in DublinUninstall Java, reboot and install again.

What happens now?Hello Mr Moderator,

Thanks for your interest, but what you suggested doesn't work, I got the same message.
I'm lost at sea.

Many thanks,

Sally from Dublin

The Java, if properly installed, should run automatically. There is nothing to start before you want to run it.

Go to IE Tools/Internet Options/Advanced and scroll down to see if Java is enabled. Check it if not. Reboot and TRY again.
The problem might be with the browser and not with Java. Try using the IE repair tool. I installed Java using the Firefox browser and had to USE the IE repair tool before IE would use it properly.Thanks everybody,

My computer seems beyond redemption.
I checked and the java sun box was already ticked under advanced tab.
Anyway the two boxes under were not ( console enabled and logging enabled).
So I tried switching them on, turning off sun box, rebooting. Anyway same stupid error message came up again. Switched back to the way it was, reboot, same message.

Also tried to repair IE. I didn't know how to do this, looked in microsoft, for version 6, it suggests typing
sfc / scannow in the run box. Did this but I keep getting the briefest of flashes of a black box with some text in, but it disappears before I can read it. But I installed java with IE not Firefox.

Java does load automatically but seems to crash out on this particular site with the error message.

Lord forgive me for I must have sinned in a previous life.

Thanks,

Sally from Dublin

Definitely try Firefox. Also try deleting IE's cache - it could be that one of the .jars became corrupted when first downloaded, but is not re-downloading because it's in the cache.Thanks for the advice.

I deleted cache and the same message came up, only quicker this time.

I tried firefox, and who would guess it, the same message!!

Good God, whats going on?

Thanks everbody,

Sally from DublinA problem with the java applet itself? Can you get it to work correctly on another computer?

Reset everything and see if that helps:


1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all 4 security zones to Default

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Privacy
6. Restore 1 Default button

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore 1 Default button

You may need to do the following as well

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. General tab
6. Remove cookies, temporary files and history

Kudos to Raptor and Fed.Hello Mr. Moderator / Everybody,

I tried the above and still no joy.
I'll try to access from another computer tomorrow (as it's 23.21 where I am) and see if it works.
Thanks to everybody who gave up their time to try and help me, it's much appreciated.

Sweet dreams,

Sally in Dublin.
Though it pains me to suggest it, you could uninstall Sun's Java, and try Microsoft's Java Virtual Machine instead. You can find download links >here<. The JVM isn't under active development any more, I don't think, so this is not a long-term solution. Hopefully Mark is right and it's a problem with the applet that will presumably be fixed in due course.