Hi,

I not able to watch recorded lectures on Adobe Connect. Other people are able to do so, however.

I have tried everything on Adobe's website to solve this issue. I have also tried uninstalling the applications and re-installing them. I reset the laptop this morning, but to no avail. This is a new computer, which got delivered 3 days ago.

My exams will be over by Dec 11. I have 44 days to watch the lectures, study and appear for assignments. I had taken two days' leave from work to catch up on my studies. Those days have been wasted TRYING to open a single lecture.

I would be very grateful, if SOMEONE COULD help me in sorting this out.

Thank you for your valuable time.

Regards,
MansuHi Mansu

As time is of the essence can you download Speccy from here

https://www.ccleaner.com/speccy/download

Run it and when the report is finished select File and publish report and copy the report link in your next post.

This will tell me the hardware version and windows version as well as lots of other stuff necessary in helping you.
http://speccy.piriform.com/results/V6sigkbWUWmBu3ne1v4VAPJ

Thanks, Lisa! Appreciate it.Hi
I have had a look thru the report. First thing to try is installing and RUNNING Adobe Connect with Mcaffee Antivirus turned off.

Here is how https://www.linksys.com/ca/support-article?articleNum=135555

I suspect the Mcafee firewall could be blocking access to the Adobe connect content.

If it fixes it then you could use the windows firewall and Defender as security until your lectures are finished. If you do want to go this root then uninstall Mcafee selecting the option you want to re install later.


Thanks, Lisa. Initially, I had uninstalled McAffee as soon as I got the system. But when Adobe Connect wasn't working properly, I thought, I should install it again. So, I did that. Let me give it a try again. I'll uninstall it and make another attempt at Adobe Connect after work.

Thank you, one again. Hi Again

If the turning off Mcafee doesn't work, try getting Windows 10 up to date with all the updates.
Hi Lisa,

I contacted the manufacturer. They sent an on-site engineer. He found a lot of things off with the laptop - OS, software, hardware, motherboard... *sigh*

Such a disappointment. When you put all your savings into something, and that turns out to be defective... It's fortunate that I got to know within three days of purchase. I've RAISED a request for replacement.

Thank you for your help, Lisa. I really appreciate it. Good the company sent out an engineer sounds like something HP would do.