My computer (Fujitsu LAPTOP) is not recognizing my CD Rom drive (toshiba).

In device manager, it sees that it's there, but has a YELLOW "!"

When I go to "My Computer" it doesn't see the CD drive, and I can't burn or play CD's.

Called Fujitsu, and while the tech support tried to help, we uninstalled and reinstalled the CD drive and downloaded a couple of drivers, NOTHING worked.

Any ideas, short of reloading Windows from scratch (Tech support's suggestion)?

Thanks.

If that is what they are suggesting they must KNOW something. It would be helpfiul to know what the issue is that results in the yellow exclamation. That can be helpful info to have.Under properties for the CD drive, I get:

"Windows cannot initialize the device driver for this hardware. (Code 37)

Click Troubleshoot to start the troubleshooter for this device."

The troubleshooting steps don't work.

The tech wanted me to reinstall Windows because that's all she could come up with.

Thanks for any ideas you might have.Google provides a lot of leads. Here is just one:

http://support.microsoft.com/kb/310123Right.

I uninstalled and reinstalled the hardware but when I reinstall the hardware I get the same issue.

On the device page, under driver, I uninstalled the driver and reinstalled the herdware, but it still gives me the same error (code 37).

My suspicion is that I need to find a clean copy of the driver.

Any ideas how to do that?

Thanks.