I had a freeze up on my Outlook 2000. After using the Inbox Repair Tool, I was able to save everything. I then archived and compacted the .pst file to reduce it by about 25%.

I then tried to get my mail and it started the process, showing how many were on the server and the countdown. ALSO, the animated mail icon in the bottom tray showed mail coming in.

However, when it finished, it gave a error message that said the mail couldn't be retrieved from the server. It was a download error.

Thinking Norton System Works might have something to do with it, I uninstalled it. Didn't help. I uninstalled Outlook and did a registry clean and reinstalled. Didn't help.

Here is the REALLY INTERESTING part. I installed Outlook Express, and it downloaed the mail. I then went to my wife's user and configured Outlook 2000 and it downloaded mail. I went bact to my user and it still didn't work.

All my business stuff is on my Outlook 2000--email and contacts with extensive notes.

What do you think went wrong and what to do to fix it?

Thank You,

JerryThe Latest:

I made a new pst folder with a new name. Now the new one allows me to CHECK the box for the mail to be received; BUT WAIT, after closing and opening Outlook, it then switched to the other. So I check the other one (because now it doesn't allow it in the new one) and close/open and it switches again which one it will allow to be checked. THis is really crazy, but PROBABLY has a RELATIVELY easy fix if I just knew what it was. IDEAS?Wow, so many people with the same problems - I thought I was the only one jinxed!

I had the same problem when I had Norton (and for some time after I uninstalled the damned thing and got a half decent antivirus...)

The only way I got round it was to uninstall outlook and re-install it - don't know if u want to do this due to what u have in it, but it worked for me (I think Norton screwed it up).

If you can find a way of saving what u need, then I recommend the above, otherwise contact Microsoft on their help PAGE (including details of the error code) - they might be able to identify exactly what's up.

Hope that helps.
Here is what finally worked.

I went into safe mode and ran the inbox repair tool (scanpst.exe) on my pst file. Then moved it to a separate folder. Then started Outlook and it established a new personal folder. Then imported from the repaired file. Wish I would have figured this out two days ago.Starting outlook with a commandline option /resetfolders fixes some similar problems.Here's the problem I seem to be having:

I have 2 HTML e-mail addresses and 5 POP3 accounts that I access through Outlook. They all worked fine yesterday. Today, although I've made no configuration changes, I can only access the HTML addresses. If I manually do a "download message headers," I can bring in the message headers from POP3 accounts, but not the complete messages. Any thoughts?

Thanks,

TeegWhat error message do you get?