Solve : Problems with Office 2010?

1.	Solve : Problems with Office 2010?
Answer» Hi There I have just uninstalled Office 2010, when I thought it was Project Professional 2007. I have the 2010 DVD but it will not re-install,either via start-run or add remove etc. In my desperation I have tried "system restore" . In case somebody asks does my drive work etc Yes I can explore a dvd in the drive. ( D: ) I inserted a Nokia software disc, something that I new I COULD safely delete if it did decide to go on auto-run or extract itself etc etc. First before inserting the disc I OPENED Windows Explorer, then clicked on C:, this showed my VARIOUS drives below C: etc. When I was happy I then inserted the disc, I heard it run up and at the same time I noticed the tree expand to now include the title of the disc. One click on D: not only gave me the contents of the disc in the right hand pane but gave me the contents in the tree below D: Can somebody please provide me with a link that will help me restore Office 2010 or give a fix that will allow me to run my DVD. Yes I know what you are ALL saying what a "silly billy" or words to that effect, but I am sat here tearing my hair out, what little there is ! ! ! ! ! Yours frustrated Tony Just to clarify, when you insert the Office 2010 disc, does the installer start? Do any errors appear? Also, have you tried double-clicking the "setup.exe" file on the disc? Quote from: Kip on March 27, 2012, 08:43:46 AM Just to clarify, when you insert the Office 2010 disc, does the installer start? Do any errors appear? Also, have you tried double-clicking the "setup.exe" file on the disc? I have just inserted the Office DVD in the drive and it has spun up and I can see it in the route directory. Now here is a weird thing. The contents are as follows; x64 folder x86 folder autorun.inf setup.exe [ greyed out, I can not click on it ] While I have been typing this it has not allowed me to either click or double click on any of these items, and the drive is still spinning. Just gone to click the cross to close Windows Explorer and I now have a message; End Program - OFFICE14 ( D: ) This is the blue header band at the top This program is not reponding. That is the first line of the message I am now going to click END NOW on this message; All the icons have gone from my desktop. It is still spining I am now going to take it out of the drive If I dont conclude this you will know it has shut down otherwise I will be back. DVD out and all the icons have returned from their brief holiday Can you put a different disc in the drive just to verify that the drive is working? You do not NEED to install anything, just see if the any of the files are accessible.Sounds like your DVD drive is getting ready to fail... If you have 32 bit Windows installed you clik Setup and choose x86...Also, is this an original, retail copy of Office or a burned copy? And forgive a silly question, but have you tried rebooting and trying again? Quote from: ALLAN on March 27, 2012, 09:25:39 AM Also, is this an original, retail copy of Office or a burned copy? And forgive a silly question, but have you tried rebooting and trying again? Hi There Alan Retail copy This started yeserday, so the answer is yes Please see below where I re-inserted the disc, that was this afternoon Quote from: patio on March 27, 2012, 09:18:00 AM Sounds like your DVD drive is getting ready to fail... If you have 32 bit Windows installed you clik Setup and choose x86... Patio, I believe he cannot click Setup. I think you are likely correct about the failing drive. Quote from: scubatony on March 27, 2012, 09:11:29 AM While I have been typing this it has not allowed me to either click or double click on any of these items, and the drive is still spinning. Scubatony, have you tried my suggestion? Quote from: Kip on March 27, 2012, 09:17:01 AM Can you put a different disc in the drive just to verify that the drive is working? You do not need to install anything, just see if the any of the files are accessible.

Answer»

Hi There

I have just uninstalled Office 2010, when I thought it was Project Professional 2007.

I have the 2010 DVD but it will not re-install,either via start-run or add remove etc.

In my desperation I have tried "system restore" .

In case somebody asks does my drive work etc

Yes I can explore a dvd in the drive. ( D: )

I inserted a Nokia software disc, something that I new I COULD safely delete if it did decide to go on auto-run or extract itself etc etc.

First before inserting the disc I OPENED Windows Explorer, then clicked on C:, this showed my VARIOUS drives below C: etc.

When I was happy I then inserted the disc, I heard it run up and at the same time I noticed the tree expand to now include the title of the disc.

One click on D: not only gave me the contents of the disc in the right hand pane but gave me the contents in the tree below D:

Can somebody please provide me with a link that will help me restore Office 2010 or give a fix that will allow me to run my DVD.

Yes I know what you are ALL saying what a "silly billy" or words to that effect, but I am sat here tearing my hair out, what little there is ! ! ! ! !

Yours frustrated

Tony
Just to clarify, when you insert the Office 2010 disc, does the installer start? Do any errors appear?

Also, have you tried double-clicking the "setup.exe" file on the disc? Quote from: Kip on March 27, 2012, 08:43:46 AM

Just to clarify, when you insert the Office 2010 disc, does the installer start? Do any errors appear?

Also, have you tried double-clicking the "setup.exe" file on the disc?

I have just inserted the Office DVD in the drive and it has spun up and I can see it in the route directory.

Now here is a weird thing.

The contents are as follows;

x64 folder

x86 folder

autorun.inf

setup.exe [ greyed out, I can not click on it ]

While I have been typing this it has not allowed me to either click or double click on any of these items, and the drive is still spinning.

Just gone to click the cross to close Windows Explorer and I now have a message;

End Program - OFFICE14 ( D: ) This is the blue header band at the top

This program is not reponding. That is the first line of the message

I am now going to click END NOW on this message;

All the icons have gone from my desktop.

It is still spining

I am now going to take it out of the drive

If I dont conclude this you will know it has shut down otherwise I will be back.

DVD out and all the icons have returned from their brief holiday
Can you put a different disc in the drive just to verify that the drive is working? You do not NEED to install anything, just see if the any of the files are accessible.Sounds like your DVD drive is getting ready to fail...

If you have 32 bit Windows installed you clik Setup and choose x86...Also, is this an original, retail copy of Office or a burned copy? And forgive a silly question, but have you tried rebooting and trying again? Quote from: ALLAN on March 27, 2012, 09:25:39 AM

Also, is this an original, retail copy of Office or a burned copy? And forgive a silly question, but have you tried rebooting and trying again?

Hi There Alan

Retail copy

This started yeserday, so the answer is yes

Please see below where I re-inserted the disc, that was this afternoon Quote from: patio on March 27, 2012, 09:18:00 AM

Sounds like your DVD drive is getting ready to fail...

If you have 32 bit Windows installed you clik Setup and choose x86...

Patio, I believe he cannot click Setup. I think you are likely correct about the failing drive.
Quote from: scubatony on March 27, 2012, 09:11:29 AM

While I have been typing this it has not allowed me to either click or double click on any of these items, and the drive is still spinning.

Scubatony, have you tried my suggestion?
Quote from: Kip on March 27, 2012, 09:17:01 AM

Can you put a different disc in the drive just to verify that the drive is working? You do not need to install anything, just see if the any of the files are accessible.

Solve : Problems with Office 2010?

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