My computer stopped recognizing my cd and dvd.  They're listed in the Device Manager with yellow !  and it started happening when I was installing a Norton upgrade - it said it would delete Norton and reinstall whatever.  My computer crashed, I uninstalled and reinstalled Norton and then noticed the absence of the drives.  I TRIED uninstalling them and restarting the computer, the drives are not reinstalled, or rather, they're reinstalled but still don't run.  I called Norton, they said Norton doesn't mess with the drives (yeah, programs never run wild...)and they hung up on me.  I called Dell and they told me to reinstall windows because the drives are corrupted, same advice from TEAC.  I'm willing to try something else before taking this drastic step - I hate reinstalling everything.  Any thoughts?  I'm attaching my Hijack This file.  Thanks!
AASlater

  Operating System   Microsoft Windows XP Professional  
   OS Service Pack   Service Pack 2  
   DirectX   4.09.00.0904 (DirectX 9.0c)    
  Motherboard:  
   CPU Type   Intel Pentium 4, 3200 MHz (16 x 200)  
   Motherboard Name   Dell Dimension XPS Gen 2  
   Motherboard Chipset   Intel Canterwood i875P/E7210  
   System Memory   1024 MB (PC3200 DDR SDRAM)  
   BIOS Type   Phoenix (02/19/04)  
  Storage:  
   IDE Controller   Intel(R) 82801EB Ultra ATA Storage Controllers  
   SCSI/RAID Controller   Intel(R) 82801ER SATA RAID Controller  
   Floppy Drive   Floppy disk drive  
   Disk Drive   ST3120026AS (120 GB, 7200 RPM, SATA)  
   Disk Drive   Disk drive  
   Disk Drive   Disk drive  
   Optical Drive   SONY CD-RW CRX216E (48x/32x/48x CD-RW)  
   Optical Drive   TEAC DVD+RW DV-W58E (DVD:8x/4x/12x, CD:32x/16x/40x DVD+RW)  
   SMART Hard Disks Status   OK  
  PARTITIONS:  
   C: (NTFS)   114400 MB (53346 MB free)  What all are you using for malware protection? I see a lot of Symantec stuff and Spyware Doctor.

What else is not functioning correctly? How old is the MACHINE? Is this the original OS install? What happened prior to this? Quote

What all are you using for malware protection?

[highlight]Just Norton SystemWorks and SpyDoctor, both scan and show no bad stuff.[/highlight]

What else is not functioning correctly?  [highlight]Everything else runs right.[/highlight]

 How old is the machine? [highlight]About 2 1/2 yrs.[/highlight]

 Is this the original OS install? [highlight]yes.[/highlight]

What happened prior to this?  [highlight]I've had some viruses before, but the computer was running just fine lately, it happened when I started to install Norton.[/highlight]

What if you uninstall Norton, and then delete the drives in Device manager and reboot?